A key point is the "Value for Money" stat. Many clients want cheaper services, and that's a personal opinion based on how much they want to invest rather than on the quality of the product. So... in my case, I have two clients this month, adding 4 to that stat, BUT they gave a fantastic review and even added a tip based on the quality of the service.
As other freelancers said, "rating system creates a "power struggle" between the hardworking freelancer who make Fiverr successful and the client." What do you think about it? This new system is more related to clients' opinions and not to the actual quality of the service.