nicks_voice
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Posts posted by nicks_voice
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I still need more info on what exactly makes an order eligible for a review after cancellation.
I literally just had an ordered cancelled on me since the buyer wasn't willing to pay the actual amount their script costed, and then requested to cancel.
Would they be able to leave a review in this case? I didn't even get a chance to deliver any work, they just simply placed an order incorrectly and assumed I'd do it at the base price of my gig... I'd put myself into request-only mode but this just creates more work for us sellers to have to vet through everybody.-
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On 7/17/2023 at 3:04 PM, smashradio said:
While I won’t share too many specifics, as that’s up to the Fiverr team when they’re ready to launch this
I hope they'd at least add a UX element over cancelled reviews that says "Order cancelled by seller/buyer". We'll have to wait and see.
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On 7/18/2023 at 10:37 AM, imagination7413 said:
Aside from the gig-multiples issue, the only other UX points that really bug me is 'unlimited revisions' and no notification to Buyers when the soft-limit is reached that further revisions might/will cost.
I have been praying for this feature for so long, there is a surprising amount of Buyer's who are surprised when a gig extra comes in after their free revision is used and it's super frustrating to have to use the same copy-paste response to explain how further revisions will cost more yada yada yada...
If I were Fiverr, I'd overhaul the review system to work like this: If the buyer already used all revision requests included in the gig, a notification appears upon requesting another with a default message from Fiverr or a custom message from the seller explaining their revision policy.-
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I'm thinking we should pin this post 😆. Very, very important stuff to take into consideration here.
And for those people who are concerned about not ranking TRS, I made a post here about it (linking with the permission of @smashradio)-
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Do we have an update on if this was rolled out? Anyone experience reviews after cancellations?
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4 minutes ago, nunulka said:
I do agree with you. Not good for the future.
I pay the Seller Plus membership and promoting. Now I will think twice to continue.I'm not saying we should drop everything and leave, of course we have to see the effect these changes even have. I'm more just stating a hypothesis and my honest thoughts so Fiverr's team can use it in some capacity.
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10 minutes ago, anabellamadeo said:
Yesssss! That should've been implemented years ago! Not even Fiverr Business clients get properly verified.
With the rise in AI sellers in the voice over category not mentioning they’re using AI, this absolutely needs to be applied on the seller end too. Verify if you’re the actual person selling your work.
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It’s unfortunate. I don’t usually come here to complain, I’m busy with orders and am very happy with the outlet I’m provided here, but this update definitely took me by surprise.
While it is very buyer-centric, this still creates a lot of new problems for buyers too which in turn affects Fiverr.
1) More sellers rejecting cancellations - it’ll be the same outcome anyway, except if you don’t cancel, you still receive your money. I can see this being a super bad experience on the Buyers end.
2) Buyer ratings tank - any buyers who cancel will most likely be receiving a bad review from the seller too, making it difficult for them to order from sellers who do their due-dilligence. I had one bad experience purchasing from a seller on eBay, I gave them a negative review and they replied with the same, haven’t shopped there since, I can see how the same would apply here.
3) Picky sellers - some paranoid folk will definitely start turning their gig to request-only mode / question buyers a lot more and accept less briefs- drop in sales for them (and in turn, Fiverr).
Theoretically, I don’t really see a benefit for anyone here, this update was made to combat a very specific group of bad actors who don’t deliver what they advertise. There’s definitely ways to handle this (reporting, private reviews, data from fiverrs end etc…) that can be used to suspend these specific individuals rather than a platform-wide change.
For me it’s not about the honest reviews, I have plenty of less-than-stellar reviews, it’s about providing scammers and bad actors no risk for cancelling orders just to get the work for free.
I do very good on this platform, and I’m super thankful for it, but I want to see it improve, and the only way to do that is with feedback from those who use it.-
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It seems like the majority of people are against this change, and I hope Fiverr sees this.
If the team still decides to implement this, I’d hope the reviews posted have a “Cancelled order” tag on them to provide some context.
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If a “buyer cancelled this order” tag was placed on top of the review, this would also be a huge plus.
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57 minutes ago, donnovan86 said:
I also need to point out something that people didn't see in that article yet, or at least I don't see anyone talking about it.
"Review Timeframe: Buyers (excluding first-time buyers) can leave a review for canceled orders within 14 days from cancellation if the case involved lateness, unresponsiveness, or an unsatisfactory delivery."
So first time buyers can't leave a review if they cancel the order. I thought it would be a disaster, but this small thing is more reassuring. The chances of a return buyer canceling are much lower... so at least for me this is not such a bad idea now that I saw this anyway.
A good preventative measure, but this still doesn’t solve the issue. Bad actors can still just go through with one order and then cancel the next, start with a small minimum order and then dump all the work in the next. Just a theory.
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1 minute ago, smashradio said:
We all experience this, @nicks_voice. I work with multiple global brands both on and outside of Fiverr. You'll hear my voice if you tune in to any commercial Norwegian TV channel. If you work for just one of many multinational, global brands and you happen to speak Norwegian, my voice is there to tell you how to do your job or how to protect the company from cyber threats. Yet, many of these companies have no idea who I am, and their creative teams are probably unaware of my existence. In the voice-over industry, we always deal with middlemen—production agencies, talent managers, third-party companies adapting course material, and so on. We're on the butt-end of it all, recording and representing billion-dollar companies, but just like CIA agents, if we do our job right, no one will ever hear about us.
That's just the deal we've got. Companies like Nestlé, Coca-Cola, Microsoft, and Shell Oil, don't give a damn about who you are or if you get to brag about working with them. To them, you're just another cog in a huge engine.
Luckily, you'll meet a few creative directors and managers who know the value it can bring us. These big companies often have guidelines for this stuff and will tell you if that's ok. Over the years, I've worked with companies who are more than happy to let me showcase their logo. It takes time to build up such a list, and in the meantime, you'll likely work for some awesome companies who say no, and that's just business as usual.
Couldn’t agree more, I guess at the end of the day it just boils down to exactly that, we just do what we do, and if recognition decides to come, it comes naturally. Cant force it I guess.
Cheers, and remember to keep those vocal chords oiled up, keep doin what you do best.
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49 minutes ago, vickieito said:
Unfortunately, we can't convince our clients to give us their approval to be our Top Clients or to showcase their projects. It's their choice whether we can list them or not. We can, however, make the approval process easier for them (and yourself). Only plan on asking them once, and the delivery is the best place to ask that - in the order requirement is too early to ask because they haven't seen your work yet, and after the order is completed is too late, since it's considered spam to contact a buyer then.
I wouldn't put too much effort into this since there are a lot of issues with this feature. I have had clients that gave me their approvals to be Top Clients in June 2022, and two months ago, Fiverr let me know that they will never be approved because they just changed their policy and they won't be approving any new clients anymore (after 10 months of waiting). You can only submit a client if they are already on Fiverr's dropdown list.
You can read about the issues that other sellers are also having here:
https://community.fiverr.com/forums/topic/306084-top-clients-verification-on-fiverr-enoughs-enough/
Had the same issue here with all my other clients, however this specific client is on the list, I usually double check before asking as as you mentioned since you can’t request new clients anymore.
I already ask only during in delivery message, but thanks regardless for the reply! Hopefully Fiverr implements a feature similar to the live portfolio in the future for something like this.
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I’ve been struggling with convincing major companies to be added to the “among my clients” list on Fiverr. Many of the issues stem from the person ordering being a middleman, since when I ask about this, they usually ghost me or write back that they aren’t even going to try as it doesn’t benefit them in any way (yes, I’ve had 50% of them tell me this, very frustrating)
I’ve thought about adding a mandatory multiple choice order requirement that asks if they give me permission to add their logo to the list. Would this be a good idea?
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Hey all. My most popular gig has an extremely low conversion rate. It gets an average of around 150 clicks per day but conversion is sitting at %0.1 - %0.12
I’m still getting inbox messages but no actual orders from new clients.
If there’s anything you can point out that’s driving you away etc… let me know!
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On 1/5/2023 at 10:01 AM, vickiespencer said:
In what format do you put this requirement? I make a statement in my gig requirements and give the buyer two choices to check. Both options start with "I understand" and then repeat what I said in the statement differently. That way, the buyer has hopefully read the same info three times. And even if they have merely checked the boxes, you can send them a screenshot of their agreement.
This is what I do as well.
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3 hours ago, vickieito said:
Maybe you could look into why you have to cancel on a daily basis?
If buyers are ordering by mistake, maybe there's an opportunity to increase your prices, update your gig descriptions and FAQs, or restructure your packages.
If you are canceling to give discounts on orders via canceling and reissuing new orders at discounted prices, the proper way to do this is to cancel the current order first then issue the new order.
If you are canceling orders simply because buyers aren't submitting order requirements, this is unnecessary - these orders won't start until you get the requirements.
I used to have issues with high cancelations and most of it was because of low prices, offering unlimited revisions, and not clearly defining my project scope or setting clear boundaries (I couldn't say 'no').
It's more buyers *not* reading the description and FAQ. I have 2 popular gigs, one for non-commercial order and one for commercial-orders, and I'll have some buyers skip over all the mentioning about this in the FAQ, description, and even order requirements (where I put a mandatory "I understand" confirmation under this info to make sure the buyer has read this info) and order a commercial gig on my non-commercial gig, then get angry when I attach commercial rights, which then leads to a cancellation. As for prices, I've experimented a ton in the past year, it definitely depends on the niche.
I get a lot of orders a day so that's probably the reason for the larger amount of cancellations. 95% of my buyers are wonderful and always read everything and provide all info as needed, but there's always that 5% that don't. Seeing the completion rate % go down because of that is unfortunate.
And for those incomplete orders, the problem is it's just clutter (and I'm bad with clutter lol) so I like to clean up my dashboard when I can.-
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I find myself contacting customer support almost daily for things such as removing cancellations from my stats and such, how often do my fellow sellers need to do this as well? I feel like I'm doing it way too much, and feel their should be some more automatic systems in place to detect when an order cancellation shouldn't affect your stats, like when a buyer doesn't submit requirements for over 2 weeks or decides to cancel the order if they change their mind, because I have CS telling me these cancellations shouldnt affect my stats, but they end up doing so anyway and I have to get them manually removed.
Thoughts?-
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Bump, looking for feedback!
I guess you could say I'm just always looking for ways to improve, and I'm picky with myself lol. Orders are a bit slower this month, and I just rebranded my gig images, so I wanted some feedback from another person's eyes rather than mine haha (because of course, we *think* we know what works, but in the end it sometimes doesn't until we get some outside feedback).
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I'm looking for some feedback on my best-selling gig, honest feedback please, don't be shy!
https://www.fiverr.com/nicks_voice/record-a-pro-voice-over-in-24-hours-for-cheap?context_referrer=subcategory_listing&source=hplo_subcat_first_step&ref_ctx_id=f113621ae921fc0e5db81d918d747f5c&pckg_id=1&pos=40&context_type=rating&funnel=f113621ae921fc0e5db81d918d747f5c&imp_id=9943c26a-e4c0-4bbf-99d8-042baa33734c-
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In the case I block a buyer who has subscribed to my voice over gig for monthly orders, will the next order still be automatically placed despite me blocking them? Or does it automatically cancel their subscription?
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Currently I’m finding my orders have been decreasing substantially in July, and I haven’t made any changes to my gig whatsoever.
I was wondering if the summer is usually a not-so-busy season for anyone else?
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6 hours ago, nicks_voice said:
Support got back. Basically the answer is if it’s a student asking for help in any type of way with an assignment, don’t do it.
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11 hours ago, smashradio said:
The terms are rather unspecific about it. The only line about academic work in the terms state that gigs "offering to prepare academic works on behalf of buyers" can be removed, as can the sellers offering them.
The question is: what is academic work? Would a student business working on creating a commercial be "academic"? Or would the process of ordering a voice-over be considered part of the learning experience? The "no academic" rule was, as I understand it, put in place to avoid that Fiverr became a platform where students could cheat by hiring sellers to do their homework or assignments.
If I were you, I'd contact customer support and make absolutely sure that this would be ok.
It would also be great if you can share the response from them here, as that would be useful information to have.
Support got back. Basically the answer is if it’s a student asking for help in any type of way with an assignment, don’t do it.
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Gig Rangking
in Gig Advice
Posted
FAQs should be used only to answer any common questions you get about your services, in this way it can make it easier for buyers to go ahead and place an order.