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markksantos

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Posts posted by markksantos

    [FREE EBOOK] The Fluff-Free Guide for New Fiverr Buyers

    in Lounge

    Posted

    On 4/4/2024 at 2:59 AM, emmaki said:

    That's satisfaction - you can't cancel based on satisfaction. That's why I highlighted the mountain picture in the AI section as an example. I think I may tweak that bit to mention using the resolution center and "talking" to the seller, but ultimately, my view is that best practice with the current system is to cancel. I didn't before. But now, considering that you get reviews and you probably want a better review so your future income doesn't tank and your "conflict resolution" score stays higher, use partial cancellations to salvage as much as you can and get a good review. But this is very much at the seller's own discretion. All of that is while knowing which words to avoid so the AI bot detects that you are a master negotiator. I can't imagine the word list is very sophisticated.

    If I wrote all my tactics in the ebook, it would not be free 🙂 And it certainly wouldn't be for buyers! Given that the top "course" for Fiverr sellers is $200 on "how to sign up for Fiverr from a UGC creator who frequently appears on the @Fiverr twitter (which is down wid da kidz) and also spammed the recent webinars explaining the new system (before the comments got shut down over political spam), you can only imagine the headshaking I'm doing over here. 

    Tangent aside, the issue is that this rule is applied very unevenly. I believe it was @levinewman who was told (after an order was cancelled by CS) that there were "other metrics" - that were not disclosed - that could be used to cancel an order that had been completed according to the visible TOS (i.e. everything requested was there). 

    image.png.c291d208751c8b7116497259502ee926.png

    The problem here isn't so much the TOS, which is clear, but Fiverr's own application of it. Of course, the updated TOS has forgotten that partial cancellations exist (all of these screenshots are taken from the payment page of TOS): 

    image.png.47dfad3113d9361712dbf22ec12ea6ba.png
     

    I wonder when someone is going to fix the PDF so I don't need to use the dodgy-looking shortlink. I can understand why it is normally disabled, but isn't there an on/off switch for cases like this? 

    Where did you get this quote from? @emmaki
    "Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received."?

    • Like 2

    Request for Dark Mode Feature on Fiverr Web and Mobile App

    in Fiverr.com Feedback

    Posted

    On 1/26/2024 at 6:05 AM, edc_lab said:

    Hello @markksantos, I agree with you, the dark mode would be a nice and useful feature.
    In the meantime, my suggestion is to add a browser extension to replicate the dark mode effect.
    Just open your browser's web store and check for a "dark mode" extension, install it, refresh your page, and then you'll see the outcome.
    Of course, a real dark mode would be better if designed properly, but at least you can relax your eyes until they implement it (if they ever do that!)
    I hope this helps, bye! :classic_smile:

    As far as I know using any extensions that alter the look of Fiverr is against TOS so I don't want to do anything that's not allowed.

    • Like 3

    Request for Dark Mode Feature on Fiverr Web and Mobile App

    in Fiverr.com Feedback

    Posted

    Dear Fiverr Team, I'm writing to request the addition of a Dark Mode feature on the Fiverr website. As a frequent user, I often find myself working late into the night. The current bright white screen can be quite straining on the eyes during these extended hours. Implementing a Dark Mode would not only provide a more comfortable viewing experience for many users like myself but also align with modern web design trends that prioritize user comfort and accessibility.

    Thank you for considering this suggestion. Your efforts in continuously improving the Fiverr platform are greatly appreciated.

    Best regards,
    Mark S.

    • Like 6
    • Up 1

    Seeking Advice: Strategies to Improve the Visibility and Ranking of My Revived Gigs

    in Starter Questions

    Posted

    First of all, welcome back to Fiverr! It's great to see you seeking advice from the community. I understand the frustration you're facing with your gigs not getting the visibility they deserve, especially after putting in the effort to optimize them.

    Here are a few suggestions that might help you boost the visibility of your gigs:

    1. Optimize your gig titles and tags even more:  Make sure your gig titles and tags are relevant and include keywords that potential buyers might search for. This will help your gigs appear in relevant search results.

    • Tip 1: Boost your search engine optimization by searching for your gig title in Incognito Mode on fiverr.com. Take note of the search terms that appear under the search bar, as these are likely the terms potential clients are using to find your services.
    • Tip 2: Analyze the top gigs in your niche by examining the profiles of those who are listed on the first page. Look for key elements that make their profile stand out, and integrate these strategies into your own gig to increase your chances of being listed at the top of the search results.
    • Tip 3: Use high-quality images and videos to showcase your work. Visuals play a crucial role in attracting potential clients and making your gig stand out. Invest time in creating professional and eye-catching images or videos that accurately represent your services. Use high-resolution images that clearly display your work and highlight its unique features. 

    2. Update your gig descriptions: Take some time to review and update your gig descriptions. Make sure they are clear, concise, and highlight the unique value you offer. Start with a hook and end with a CTA.

    3. Offer competitive pricing: Pricing plays a significant role in attracting buyers. Research your competitors' pricing and consider adjusting yours accordingly. Offering competitive rates can help you stand out and attract more potential buyers.

    4. Promote your gigs outside of Fiverr: Utilize social media platforms, such as Instagram, Facebook, or Twitter, to showcase your work and drive traffic to your gigs. Engage with relevant communities and share your expertise to establish yourself as an authority in your niche.

    5. Leverage ALL Fiverr's tools: Fiverr offers various tools, such as Gig Extras, Fiverr Promoted Gigs, and many more that can help increase your gig's visibility. Consider utilizing all the available tools they provide to give your gigs an extra boost.

    Remember, building a successful gig takes time and effort. Stay patient, consistent, and keep refining your gigs based on the feedback you receive. I'm confident that with your dedication and the support of the Fiverr community, you'll be able to enhance the performance of your gigs.

    Best of luck!
    Mark

    • Like 6

    Which app is best for mobile video editing?

    in Video & Animation

    Posted

    CapCut is hands down the best app for mobile video editing. It offers a wide range of features and tools that make it easy to create professional-looking videos on the go. With its intuitive interface and user-friendly design, even beginners can quickly learn how to use the app to edit and enhance their videos. CapCut also has a robust community of users, providing access to a wealth of tutorials, tips, and tricks to help you take your video editing skills to the next level. Overall, if you're looking for a powerful and versatile mobile video editor, CapCut is the clear choice. CapCut is the best mobile video editor app.

    • Like 6
    • Up 1
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