vovkaslovesnyy
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Posts posted by vovkaslovesnyy
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3 hours ago, jonbaas said:
Why am I being penalized for metrics that I cannot/could not control?
What makes me furious is that it's all served under a sauce of "transparency, relieving the pressure, accurately reflecting performance, setting better expectations", unicorns, and fairy dust 🧚♀️🦄.
They don't answer any relevant questions ("Your call is very important to us! Please wait for an eternity").
At the same time, it can be seen that many official representatives read all these messages.
They want people to write "I am so happy and excited with this new system! I want to sing from happiness!!!"
In fact, they basically removed all clear stats and implemented a system, which makes it impossible to understand what to do.
2 hours ago, priyank_mod said:and seeking help from your Success Manager will help.
I am in touch with my SM, and they seem to have the same state of shock that we do.
On a positive note, I was told that they are trying to find a way to solve the issue of orders canceled by CS (Maybe it will be another cover-up to hide the real state of things).
I have good indicators as of now, but the entire approach is disgusting and it stinks...
When I read this, my chair starts to burn 😁
QuoteAdditionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide.
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9 minutes ago, ahsansuhaib said:
I reached level 1 after the new update, and it's displayed on my profile dashboard.
Sometimes, it's great to read the first post.
You will have your level from the previous system until March 14.
If you have completed all the requirements within the old system, you will be promoted tomorrow (on the 15th day, as it happened for several years).
New system will be used starting from MARCH 14.
50 minutes ago, zerlina84 said:I wish there was a 'rolling eyes' emoji to react to posts.
We can use "Congrats!" since there are no other options 😅
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Just now, chopperbricks said:
I'm guessing they'll fix it tbh (I hope so at least...)
I have always been afraid of that. When I had those canceled orders, I received no new requests for a couple of weeks.
Even though they were fixing public metrics, I had a feeling that their algorithm was acting on its own (it seems to be the case now).
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6 minutes ago, katakatica said:
I'm still waiting for judgement (lol)
Do you see anything here? https://www.fiverr.com/seller/levels (it's now called the Achievements page 😁)
6 minutes ago, katakatica said:I have a lot of gigs, some of which rarely sell because they are quite niche.
I was afraid of that too, but those gigs have 10, even though I rarely have customers choosing them, so it seems to be fine for now.
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52 minutes ago, Kesha said:
and work on your metrics as needed
I have the following question.
Currently, I have two gigs, which show me the following: Negative Impact (Order cancellations).
In both cases, orders were canceled by Customer Support.
One of them was an academic assignment, and the other one was an attempt to pass an exam online.
I was told that my metrics wouldn't be affected, but that's not the case.
Can this also be taken into account while considering future updates?
One more thing, in the FAQ section, one sentence is shown twice:
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17 minutes ago, Alex.M said:
3 more hours to go
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8 minutes ago, priyank_mod said:
4 days to go...... 🫠
(Does anyone else remember HoMM III? 😅)
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36 minutes ago, mandyzines said:
What are your thoughts?
I like it!
I was thinking about similar ways of communicating with the customers, but I am afraid that all of them will be considered to be "feedback manipulation."I will also discuss it with my SM to see their point of view on this issue.
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15 minutes ago, donnovan86 said:
I don't think that review thing is still active or available, because whenever I had a bad review it did affect my stats.
Yes, it was a temporary thing that was eliminated and deleted from everywhere as if it never existed.
I remember that time when one late or 1-star order was ignored by the system, but I am sure that it was disabled long ago.
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4 minutes ago, fastadking said:
I doubt the design team thought about this when they switched to smiley faces for ratings.
It was their initial intention.
They claim that "ratings between 4.0-4.9 are actually more trustworthy" while demanding sellers to have 4.4+ to keep their level.
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1 hour ago, donnovan86 said:
Starting with February 14th, the order completion rate won't matter anymore.
Unfortunately, that's not the case.
Both the order completion rate and the delivery-on-time will be integrated into the success score.
As soon as you cancel an order or have a late delivery, your success score will be affected.
The main difference is that it will be calculated for each gig separately while affecting the entire account as it was before.
Fiverr won't be Fiverr after allowing sellers to cancel orders and deliver them late 😁
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10 hours ago, donnovan86 said:
and only one person leaves a review that's 4 stars, then they lose their level.
Or just canceling an order and leaving 1 star that will affect the seller for an unknown period of time (3 months? 6 months?)
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9 minutes ago, levinewman said:
TRS based on 60-day review periods without regard to the entire body of work you've established.
As I know, the review period will be even longer, and the process of evaluation will be daily.
At the same time, I am not expecting any transparent or open reply now. It will be tested on sellers, and adjusted if needed while not taking sellers into account at all.
For now, it can be summarized with the following: We don't want you to be stressed out, so we want you to keep 4.7+ while "ratings between 4.0-4.9 are actually more trustworthy."
When I was younger, we used this emoji for similar situations:
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12 minutes ago, vibronx said:
I wonder what the success scores are... Probably something that will be incredibly stressful as well.
The main problem is that these scores for each gig will affect your overall performance (arithmetic mean).
So, basically, you have to choose between deleting poorly performing gigs, or losing your level (checked daily).1 hour ago, emmaki said:I think the time has finally come to turn on Request to Buy
I've already enabled it for the majority of my gigs, as well as increased prices for my basic packages.
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24 minutes ago, donnovan86 said:
it wasn't changed from what we saw last time
It seems that all our suggestions will be "considered for future updates" 😁
And it totally corresponds with the following quotes. Smooth as... silk.
Quote...your feedback is invaluable and we will continue to implement changes as best as possible based on your suggestions. Our goal is a smooth and gradual transition to future changes, and rest assured we will update in a new post in the forum as soon as we have more information.
QuoteSecond, to continue our commitment of providing more transparency, we have taken much of your valuable feedback into account and will conduct further exploration on the following topics:
QuoteWe are exploring alternative options of depicting the ratings within the form (emojis, stars, etc.), and will keep you updated with future updates.
Just a comment: I am not a person, who neglects everything new, and I understand that it's "their sandbox", so they can set any rules. But if you claim to have a community or to work with it, maybe (just maybe) it can be useful to really communicate with it instead of answering only chosen questions and sending "we really care" replies, which were obsolete even 5 years ago.
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2 hours ago, donnovan86 said:
I get where Fiverr is coming from, if you go to a category and start browsing, most people have 5 stars as a gig rating, so it's very difficult to pick someone.
I had that meeting too and I read that closed topic, so I understand their reasoning; however, I tend to disagree with the entire approach to reviews.
I will repeat it again and again: ONE PAGE for all types of reviews (private, public, etc.) with 2 options (YAY or NAY).
There is no point in these 4-star or 5-star reviews until there are private reviews, which weigh more.
What is the value of a 4-star or 5-star review, if buyers can leave a terrible private review that is more important?
And with the current update (in my opinion), these 5 stars will transform into 4 stars, and buyers will have to choose from a sea of equal 4-star gigs.
In addition, I can hardly imagine a serious business owner going through 3 different pages and clicking 🤩
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It was implemented for the sake of "a more modern, reliable rating & review system that will encourage freelance business growth... empower customer decision-making, and enhance trust between freelancers and customers." 😅
It was widely discussed in the topic below. After a while, the discussion was closed with "... your feedback is invaluable and we will continue to implement changes as best as possible based on your suggestions. Our goal is a smooth and gradual transition to future changes, and rest assured we will update in a new post in the forum as soon as we have more information." Shall I add that none of the suggestions was implemented?
It is already working, and the main idea is the following, and it's unlikely to be changed in the near future (judging by the current approach to "a smooth and gradual transition"):
QuoteIt’s important to note that these changes are based on extensive feedback from and research for both freelancers and customers, and one of our clearest findings is that 5.0 star ratings decrease customer trust and conversions, while 4.9 star (and below) ratings actually increase customer trust and conversions.
By the way, I want the same 5 emojis here to react to posts (if we accept that emojis can be used on a professional website)
😟😒😑😊🤩
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On 12/14/2023 at 6:51 PM, Kesha said:
In today’s digital landscape, short-form video content reigns supreme. In fact, 73% of people prefer watching a short video rather than reading when learning about a new service.
I 100% agree with that, but I have a logical question 😅
How does it correspond with the new gig page layout?
A year ago, I was recommended by my success manager to create short gig videos for my potential customers, and now, they need to make 3-4 clicks to find it (I am sure that 99% of them will never do that).
Instead, they are offered to watch my intro video and read my bio, which lacks logic.
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1 hour ago, rapidtech1898v2 said:
Thats what i don´t understand - how can a seller finally gets 5 stars with the new system?
I wouldn't be surprised if that's impossible 😄
Maybe you need to tick "Level of innovation" to get those 0.5 😅
Everything for the sake of "a more modern, reliable rating & review system that will encourage freelance business growth... empower customer decision-making, and enhance trust between freelancers and customers."
In my opinion, it's just another terrible update, which will perfectly fit the awful layout for non-visual gigs. I also think that this emoji 🤩 has to be replaced with this 😍. Many people will never use hearts (showing love?!), so it's a win-win situation!
The review process has to be simple, and this update makes it even more puzzling.
Both reviews (public and private) have to be in a single form. Take a look at Airbnb, where you can send a private review right before writing a public one.
By adding more screens, buttons, fields, and all other things... I don't want to dive into the details, since it will be 99.9% implemented like that.
And by the way, can we finally get that "Payments for active orders" block working?
Okay, I will go and think about how to make my translations and videos more innovative 🫡
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5 hours ago, filipdevaere said:
The number of followers is not important.
I wanted to say that your words were 100% correct!
3 hours ago, vickiespencer said:you just say it in different words.
Exactly 😅
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3 hours ago, filipdevaere said:
That is wrong information.
First of all, this is 100% correct.
I don't use LinkedIn and just wrote "I don't use it to attract new customers" in that section since it's a required field.
3 hours ago, vickiespencer said:I know that @vovkaslovesnyy recently applied and was accepted to the Fiverr Pro program. He may be able to answer some of your questions.
Yes! Just open this page: https://proapp.fiverr.com/prog/fiverr_pro/
And start the process. You will see all the requirements and sections (don't forget the "Supporting Documents & Materials" tab since it's not that obvious).
You can complete it step by step, and when everything is ready (your video, bio, and all that stuff), just submit it.
In my case, it took a bit longer than a month to get accepted.
7 hours ago, kareem_fr said:I'd appreciate any insights on what options I should consider and a detailed explanation of the entire process, including how it works and how to make the most of the portfolio section.
I am 100% sure you don't need anyone's insights.
The idea is to show what you have to offer and not to use someone's advice (which may be useless in your case).
One more thing. Think if you really need it.
I had a lot of Fiverr Business customers before, so I applied only to get them back since Fiverr Business was merged with Pro.
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On 9/27/2023 at 5:04 PM, Noam.Arik said:
sellers must have an average selling price of $50 or more to qualify.
To be honest, I had never used this feature before, and now, when my potential customer wanted to have a call (he insisted that he wanted to have a video call to explain everything), I had no chance to make it. As a result, he had to buy my consultation instead of just having a simple meeting.
I have been on the platform since 2014 (~7,000 orders), and my average selling price is ~$38 now (it was $33 in 2022). So, it will take a couple of years to move it higher. Is it possible to calculate the average selling price for at least 1 or 2 years?
When I started here, I had a lot of $5 orders, and all of them were included in the average selling price calculation.
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Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)
in News From the Product Team
Posted · Edited by vovkaslovesnyy
It really is (It's a Grace!! period 😁)