brynrichmond

There is not much you can really do about it. It seems to be a common question asked when sellers rank up. I would just try to ignore the rankings/stats and just make sure that you deliver good service for any orders that you do get. I did a bit of manual research and from what I can see the algorithm tries to allocate a certain quota of unrated/level 1/level 2/top rated/rising talent/pro verified gigs per browser page of gig listings (40 gigs). I guess it is for fairness to try to give a range of different gigs a chance when someone searches for a service rather than defaulting to just the top rated/level 2/pro verified gigs on the first page. It seems to shuffle the gigs around roughly every week which can make it a bit frustrating if you start obsessively checking your stats every day. You can try choose to promote your gig(s) which might get you a few more clicks even if you have dropped quite a a few pages down. However doing that will cost you a bit of the revenue and you will get charged for clicks even if they are not converted to orders. If you update you gigs (even minor updates) then you will just end up with your gig disappearing briefly while Fiverr checks that the gig still meets their TOS.

The thing is cancellation does affect the seller's completion rate even when mutually agreed (unless cancelled during requirements stage or if the buyer re-orders within 14 days of the cancellation). The only time Fiverr customer support might override the completion rate hit is if the cancellation was due to fraud or a genuine buyer misunderstanding but that is still putting faith in Fiverr customer support taking the side of the buyer. if a seller has already done multiple revisions and has communicated to try and clarify what is wrong with the delivery has put in lots of effort to try to meet the buyer's expectations but the buyer still sends a cancellation request the buyer is put in an awkward position where either: - They accept the cancellation and lose the revenue even after all the additional time put into the project AND get marked negatively on the completion rate OR - They reject the cancellation and insist on working with the client to revise the work. If unlimited revisions were offered then the order might sit in the seller's queue indefinitely if the buyer keeps submitting revision requests or the buyer might become even more awkward/unhelpful/unresponsive and not want to work with the seller. The seller also risk being given a negative review if the order is eventually completed which will also affect the seller's stats (although at least they get the revenue for the work done and can respond to the buyer's review publicly if it is unreasonable).