fezanhassan

I am very happy to inform you that Fiverr's risk team has won the case. Thank you, Milos_siena and smartdezigns.

I chose Fiverr because payments are supposed to be secure. If our personal payments are not secure, what is the purpose of deducting a 20% fee from us? I am seriously upset about this and waiting for your prompt response. Thank you.

I have received this email from Fiverr. " I'm Niall and thank you for reaching out, I will gladly explain. The order that you contacted us about xyz was canceled because the buyer opened a chargeback on the order with their payment provider. Fiverr cannot prevent this action and we did not cancel the order from our side. I can confirm that this has not impacted your account's stats. Fiverr reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. Once the payment provider has reached a decision, you will be automatically notified via email, and there will be no need to contact Customer Support. If the chargeback was won in your favor, the funds will be returned to your Fiverr account, after a standard clearance period. "

I am waiting for their response. As soon as I receive a reply, I will provide an update. Thank you

Hello Fiverr community, Is there any expert here who can help me? This morning, I received an email from Fiverr regarding order cancellation, which surprised me as the order was worth $600 and was already completed three months ago. What happens is that a buyer comes back after 2 to 3 months, requests additional work, small changes without extra charges, and insists on completing it without paying extra, even though it was not part of the original project scope. Today, I received a refund from Fiverr. It's not fair for every buyer to come back after the work is completed and ask for a refund, saying they don't like the work or requesting additional tasks. I recently received the Fiverr Choice badge. If I didn't deliver good work, why did I get the Fiverr Choice badge? Now, how can I get my payment refunded? I have already opened a ticket, and I have all the chat records related to the work. #fiverr #fiverrsupport, please take an in-depth look at this issue and resolve it. It's a significant loss for me and my team.