vhskid
-
Posts
89 -
Joined
-
Last visited
Content Type
Forums
Events
Gallery
Hub
Profiles
Posts posted by vhskid
-
-
7 hours ago, emmaki said:
Well, this isn't quite the overflowing cornucopia of outrage I had hoped to wake up to.
I think people are browsing the forum's topics, trying to find out what just happened, processing, and trying to make sense of the new system (good luck with that).
I'm hoping for a bigger turnout over the weekend.
They are late to the party but maybe will bring something with them…
-
5
-
4
-
-
4 hours ago, hzsmith said:
shows me different sellers for "Fiverr's Choice".
This label / badge is context-dependent, so it can be displayed or not based on specific keywords or website browsing scenarios.
I wouldn't be surprised if buyers with different spending and interaction histories would see different things when it comes to FC.
Sticking the badge on different gigs alternately based on time intervals or impression numbers wouldn't be a wonder for me as well.
-
3
-
1
-
-
4 minutes ago, mandyzines said:
Meaning you uninstalled then reinstalled it?
Nope, force-quitted
-
4
-
-
4 minutes ago, bismaa_8 said:
Ohh.. There is no option of update on my play store right now, I guess I just have to wait 🙂
I don't how it works on different Android versions, but if you have app auto-update enabled, then maybe you already have today's app version.
-
3
-
-
4 minutes ago, deluxemedia said:
I couldn't help but notice that the Level 2 badge, with its two diamonds and one grey diamond, could potentially convey a misleading message to users. Instead of clearly indicating the seller's level status, it might unintentionally suggest to buyers that Level 2 sellers are delivering subpar quality products or services.
Yes, my reception of this in the search results was the same. This is misleading.
-
4
-
-
4 minutes ago, bismaa_8 said:
Did you restart the app?
I killed it manually and reopened.
But it has to have today's app store update to show the new dashboard.
-
3
-
1
-
-
2 minutes ago, bismaa_8 said:
Is this bug? I was about to cry then I saw the posts here and found I'm not alone 😭
Had this as well just now, but killing the app and re-starting showed the new levels' dashboard.
I guess this message / screen will also show with not-up-to-date app versions.
My public profile just got refreshed as well.
Funny thing though...I haven't had new orders and reviews in the last 2 months. Recently star rating went down from 5.0 to 4.9 (like for other folks), but yesterday it went back to 5.0.
I wonder now if this was them messing with the private reviews' impact or if they were reconsidering the 2-year score inclusion window for public reviews, and the way they were calculated into the rating because my only non-5-star review (4.7) is from 5 years ago.
-
2
-
1
-
-
15 minutes ago, visualstudios said:
Ok, so they removed the emojis
This is a welcomed change. Not enough in the context of the whole rating form, but still.
The emojis are an awful idea, so playing the devil's advocate (more nuanced rating options) I used color blobs in my rating form design proposition, but anything that is not stars and being translated to the stars score is just weird (more or less depending on the solution).
Wonder if this is just another test and if they will do something else in the end.
-
6
-
-
1 hour ago, cucinavivace said:1 hour ago, vhskid said:Expand
I've seen several responses from Fiverr representatives on the forum that deleting a gig will affect the 'Success score'. Meaning - the score of the deleted gig will be removed from the overall 'Success score'. And that was confirmed in at least one of the webinars.
I didn't pay attention to what people shared about their "experiments" with this.As for the 'Rating' metric - I would assume that since the public reviews were not removed along with the gigs in the "old system", then the impact of private reviews on the overall stars' score will be unchanged with gig deletion as well.
Thank you for that. I hope that's right (and stays true) because I think the new success score is really the biggest concern, since it's the thing that keeps you from leveling.One correction about the webinar info...
While confirming the gig removal effect (on the forum), Fiverr representatives denied the pausing effect.
In one of the webinars, Ran confirmed the influence of gig pausing.
He only referred to pausing, but the "delete" word was in the question, so I guess that there would be the same effect. He mentioned that the score change might not be immediate though.So my take on this is that gig deletion / pausing affects the 'Succes score', but the effect will be delayed, and sometimes it will be hard to say what actually was the prevailing factor in the score change since the weights of other gig scores (in the overall score) can change.
-
6
-
-
37 minutes ago, nickkold said:
Does anyone know if deleting that badly performing gig (badly performing in private ratings) would make up for the rankings overall?
I've seen several responses from Fiverr representatives on the forum that deleting a gig will affect the 'Success score'. Meaning - the score of the deleted gig will be removed from the overall 'Success score'. And that was confirmed in at least one of the webinars.
However, I didn't pay attention to what people shared about their "experiments" with this.As for the 'Rating' metric - I would assume that since the public reviews were not removed along with the gigs in the "old system", then the impact of private reviews on the overall stars' score will be unchanged with gig deletion as well.
-
8
-
-
8 hours ago, donnovan86 said:13 hours ago, vhskid said:
Private reviews / rating will affect not only the 'Success score' metric but they will be included in the (stars) 'Rating' score as well. Which is public.
It seems you misunderstand me. YES, they include that in the success score. Can you actually see the negative private reviews and learn from them. No. And that's the problem. They always remain private, and you can't learn anything from them. Even if they are included in the success score, you won't really know it's due to them. The success score can change from many different things. They need to let us know what went wrong and why we have that bad private review, if there is one. But it will always remain private.
It always affected our ranking anyway, now we just see the success score, which was previously the buyer satisfaction rate, and only success managers could see it. I was very adamant on the forum last year that Fiverr should let us see the buyer satisfaction rate, at least a number, so we have an idea where we are and how these private reviews affect us. And you can imagine I was quite happy to see that at least we have such a metric with this new level system. But... it came at a cost, with new rules and AI governing the entire process, which leads to unwanted demotions and other problems, as you can see.
I wrote that private reviews are NOT ONLY in the 'Success score' but ALSO in the (stars) 'Rating' score and marked that on the image. So we have 2 separate scores affected by private feedback.
That's the whole point of my yesterday replies - that the private reviews will be now in the 'Rating' metric affecting the seller's public stars score.
-
6
-
-
1 hour ago, donnovan86 said:
I think I understood correctly. The private reviews will not be made public. Sure, they will include them in the success score, but you can't see what people are rating you privately. And I doubt that's going to change. Which is what a lot of people have trouble with, how can you improve something you don't know you did wrong.
Private reviews / rating will affect not only the 'Success score' metric but they will be included in the (stars) 'Rating' score as well. Which is public.
-
7
-
-
49 minutes ago, donnovan86 said:1 hour ago, vhskid said:
Anyway, private feedback left by sellers and included in the buyer's public rating score would be a fair solution, when now Fiverr takes this approach with sellers' public ratings, to help clients determine how is it working with the freelancer.
It would be great to see it, I agree. Reality: most likely it won't happen, since Fiverr assures buyers we won't be able to see that rating they leave, and that it's completely private. So.. I really doubt they will change that, unless they remove private ratings and make everything public.
But it won't be completely private from now on.
I think you might misread my responses. I was talking about 3 things.
1 - The buyers' private ratings average is rolled out to be included in the sellers' public stars / rating score:
2 - I stated that since buyers can rate in private and Fiverr is doing the above with the private feedback, then the sellers should also have the option to privately rate buyers, and analogically this sellers' private rating average should be included in buyers' public stars / rating score.
3 - If Fiverr mixes the private and public rating averages into one public rating score (seller stars), then this new mixed average could be included as buyer stat with Seller Plus, updating / replacing the "Average rating given" indicator.
-
6
-
-
7 minutes ago, donnovan86 said:
I mean the buyer ratings. Like these
That's what matters to me and it's enough to see if a buyer tends to rate people poorly, that's a huge red flag for me.
It's nice to know what public ratings the buyer leaves, but since the private ratings will be now included in the overall seller public rating score I wonder if this average will take into account the private reviews left as well.
Anyway, private feedback left by sellers and included in the buyer's public rating score would be a fair solution, when now Fiverr takes this approach with sellers' public ratings, to help clients determine how is it working with the freelancer.
A step toward a more balanced seller / buyer power dynamic. Even if oftentimes it would mean only just an annoyance for buyers because of the need to create new accounts.
The platform is so focused on making sellers' ratings "more trustworthy" but I haven't heard a word about new or updated metrics / indicators for sellers to screen the buyers.
The buyer is always right.
-
6
-
1
-
-
54 minutes ago, donnovan86 said:1 hour ago, vhskid said:
But having similar private feedback to rate buyers would at least make the bully buyers' lives more difficult and sellers can be more cautious when dealing with fresh accounts.
If you have Seller Plus already to use that Request to Order, there are buyer insights and you can see average ratings they left. That's enough for me to gauge whether that buyer is good to work with or not. At least in my case.
"you can see average ratings they left" - meaning with SP there are available average private ratings left?
The public ratings left (by the buyer or by sellers) can be unreliable - overly positive to avoid confrontation.
What will go on in the private feedback can be a different story.Anyway, I'm speaking from the place of need for balancing (at least a bit) the power / responsibility / pressure / rights.
Fiverr is tipping the scales more and more to the sellers' disadvantage.
-
7
-
-
27 minutes ago, donnovan86 said:
What sense would it make? Buyers can still order directly. And they can always create a new account. It's very strict for sellers, if you have more than one account, you're banned. But I know many clients who have their personal account, along with a business account, etc.
With the Request To Order option buyers cannot just order directly.
Also, custom estimations / proposals in some types of offers / industries are the only way to conduct projects, so gig / package purchases don't occur despite being an available option.
Sure, sellers will always have bigger pressure / stakes, and buyers can create new accounts over and over.
But having similar private feedback to rate buyers would at least make the bully buyers' lives more difficult and sellers can be more cautious when dealing with fresh accounts.-
5
-
-
40 minutes ago, charlsmcfarlane said:55 minutes ago, donnovan86 said:
As long as those private reviews exist
This is fundamentally the problem. They should not.
And while they exist, sellers don't have the same option to privately rate buyers and see some indicators of buyer performance (related to that).
-
10
-
1
-
-
5 minutes ago, donnovan86 said:
Those private reviews come with a disclaimer that all the stuff buyers say in there is not shared with sellers. So.. it's just used internally by Fiverr.
I wonder if they change that disclaimer since for new sellers and lower-volume ones the low rating in private reviews can be noticeable, with the new system including private feedback in the public reviews score.
There can be scenarios with a big rating disproportion between the public and private review for the specific order, and the public rating drop will be instant with the obvious cause.
-
6
-
-
16 hours ago, Alex.M said:
same here...even though I only received 5 stars ratings in the past 2 weeks
I didn't receive any reviews in the past 2 months (hadn't any orders through Fiverr for that matter), all the past ones are 5 stars, and yet my score dropped.
The customer support mentioned the tests to me as well, but also the past private ratings being included in the public rating score:
They promised this in the news post about the pre-launch:
...and now they delivering.
-
6
-
1
-
-
I'm also a beneficiary of this splendid update and got the same response as below...
1 hour ago, nickkold said:Scores will consider ratings from the last 2 years and incorporate historical private ratings, to present a more realistic view of your service.
So no glitch, no no. Just the private ratings included in the public reviews score.
I missed that - or rather misread it as private ratings influencing the Success Score metrics in general, not the stars score - but it is mentioned in the first post about the new levels' pre-release:
Buyers are assured that sellers won't see the private feedback, and yet we will.
Most of the time indirectly, but there can be scenarios with a big disproportion between the public and private review for the specific order, and the public rating drop will be instant with the obvious cause.
I understand the approach with private ratings influencing the Success Score and gig impressions. Even the responses to optional questions (if implemented better than now) affecting the order stars score. But this?
-
8
-
-
2 hours ago, aang0506 said:
Good idea. Good luck assuring them though. It will take them a while to listen to us
That's the spirit!
-
4
-
-
On 3/3/2024 at 3:37 PM, alliemadison12 said:
So, out of curiosity, I pulled up the app as a buyer and selected the “very good” emoji to rate a seller. It presented me with various options such as creativity, quality, professionalism, etc. There is no indication whether I’m selecting what went right or wrong. One would assume after selecting “very good," they are selecting the areas that were good. However, they’re actually selecting what was wrong. Why are 4-star reviewers being prompted to select what went wrong and why is this page not labeled as such?
This is just splendid.
And we are supposed to believe that the algorithm responsible for the seller Success Sore is implemented correctly...
-
2
-
-
@Kesha The "Value For Money" question is just one problem with the new rating form.
I made a very long post with a UX audit, and redesign proposition, to emphasize how new reviews are flawed on so many levels.
The sellers' reports (included in my audit) confirm my conclusions about why the assumptions on which the new review system is based, are very unsound (along with the faulty implementation)...
-
15
-
1
-
-
51 minutes ago, coerdelion said:
I suggest you familiarise yourself with the Web Content Accessibility Guidelines (WCAG) under ADA. Here's the link: https://adasitecompliance.com/color-blind-website-accessibility/
Litigation under these guidelines is increasing, according to the compliance people and is costing companies a great deal of money every year.
Ignoring the guidelines during the design process opens your clients up to being sued. Who do you think they will blame if they get sued due to your design not taking colour blindness into account?I know what needs to be known here.
Please stop assuming that I don't and suggesting that I don't raise these topics with my clients at all.
This starts to look like your personal crusade against me.
-
13
-
Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted
This is old news.
Look here for more info:
And this forum section in general:
https://community.fiverr.com/forums/forum/300-news-from-the-product-team/