karlaofficial
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Posts posted by karlaofficial
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I haven’t been able to check the forum in the last few days. Has there been any updates from Fiverr as to the total catastrophe of these changes?
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Has anyone from Fiverr answered the following question anywhere? If your gigs are not showing up the search results, and you are level 4 in the success score (0), how are you expected to be able to increase your success score?
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I’m actually pretty shocked. I thought with the mammoth amount of negative feedback that fiverr has received regarding the changes, that they may consider making some careful changes and being more considerate and maybe extending the amount of time before this is being implemented, and it looks like they are not doing any of that. They are stubborn, and they are sticking to their plan with implementing this, and they are still not providing the level of transparency that is needed. Truly shocking. Very disappointing to see that sellers on the platform can be treated like this.
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32 minutes ago, msw_77 said:
Seems like fiverr staff left this thread no answers since 5 days
Great customer service at this company
👏👏👏👏👏
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38 minutes ago, vibronx said:
That really sucks. To avoid this in the future, you could turn on Request To Order if you have access to it and only send an offer once you have all the details.
I think 7(?) out of my 9 cancelations have come from orders placed by mistake. Since I turned on RTO, I have had 0 cancelations, so it might help.
Now customer support are saying it won’t affect my statistics. I think I may have convinced them to discount it? I dunno what’s going on. Total mess with this success score.
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This just gets get more and more absurd. 😵💫
I've had two orders under "waiting for details" for around a year. These clients never provided the necessary information under the requirements for the orders to start. Today I contacted Fiverr support to remove them, but they warned that it might impact my success score!
How can two orders that were never started and have sat for 6 months-1 year under “waiting for details” affect my success score if deleted?! 😩
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18 minutes ago, gregvkmusic said:
This shows a clear disregard for the mental health of the freelancers Fiverr makes money off of. To suddenly change a rating system that has a massive impact on our financial wellbeing highlights the lack of control we have over our businesses.
I understand that metrics need to be updated from time to time, but if the idea is clarity and transparency, Fiverr's doing the opposite...
- Hiding Customer satisfaction metrics behind private reviews.*
- Saying that gigs affect your success score differently based on number of orders (without clarification as to how this is calculated).
- Using vague metrics to calculate Seller level, like "Success Score".
- Allowing buyers to rate value for money after agreeing to prices laid out ahead of time.
- Considering order extensions as conflicts, even if the buyer is the reason for the extension.
None of this provides clarity.
*A broader example is the Client Satisfaction Metric.
I have 400 reviews on my main gig, 399 of which are 5 star. The vast majority of them are glowing reviews, with buyers raving about their experience with me and the quality of my work, and yet Client Satisfaction is having a negative impact on my Success Score for that gig.
What exactly am I supposed to do with that information?
The description for the Client Satisfaction metric is: "Beyond ratings, this key area examines different data points from reviews you received, along with other stats that reflect how happy buyers are with the overall order experience."
What other stats??? How are we supposed to improve if the criteria for the metrics are hidden?
All this has done has shaken my confidence in Fiverr as a platform. How can you confidently build a solid freelance business when the platform you use shifts underneath you?
Absolutely. It’s not an exaggeration to say this is affecting peoples mental health. This is many sellers livelihoods and a lot of people are completely confused and the proposed changes don’t make any sense and we are lacking full transparency. The little bit we have got just leads to more questions.
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3 minutes ago, sripra9007 said:
In today's webinar, they mentioned that it might show an effect in a couple of days.
I deleted some gigs last week and it’s made no difference to my success score.
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36 minutes ago, katherinasim said:
To summarize this, the new rating system is bugs on bugs.
- Conflict-free orders - penalizes revisions which are absolutely normal and necessary part of creative work. Also penalizes when we reach out to CS regarding certain orders
- Order cancellations - penalizes ALL cancelled orders, even those made by buyer's mistake
- Client satisfaction - values secret reviews over public ones, and I feel like it penalizes automatically completed orders and orders without any rating
- Value for money - is ridiculous and not fair criteria, most buyers don't choose "over satisfied" when giving a rating to our work, they choose "very good" which is 4 stars
- Effective communication - freelancers don't have any understanding of this, but it looks like it penalizes their own review requirements bug
- Delivery time - penalizes extension requests which a lot of times are caused by buyer's unresponsiveness
Make.This.Stop. 😔-
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I’m currently working with a buyer who I sent a draft to for them to check. Even though they have been online, they haven’t responded to my messages in the last 12 or so hours. I also requested an extension of 1 day so they can check the draft. They haven’t responded to that either. I’ve contacted Fiverr support who haven’t replied that. There is now late sales. And I’m going to be held responsible for this? I did everything I could to get the information I needed for the order upfront, but because there is a lot of information the buyer needs to check the draft, but if they are going online yet not being responsive to my messages how is that my responsibility and something that I should be penalised for?
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1 hour ago, alexonjourney said:
I had a customer who requested 8 revisions because each time he only mentioned one point that he would have liked to have revised, which could have been summarized in one revision. I found it a bit annoying, but I didn't care. Until I found out that Fiverr penalizes this kind of thing. In future, I will probably have to tell customers that they need to check EVERYTHING completely and only then submit a revision, as Fiverr enforces this. Then sellers and customers will have to suffer and adapt to the inferior algorithms if that's what the intelligent decision-makers at Fiverr want.
23 minutes ago, leannelrivers said:Creative jobs require at least one revision in most cases. Many of my VO clients are happy with my voiceover, but they request a revision because the script has been changed slightly. I charge them again for certain things, but it still generates a revision request. Sometimes, they're dissatisfied with my voiceover and request a complete revision. Both are usual occurrences in the creative field, so punishing sellers again for revisions is a nice juicy cherry on top. When I was hired as a freelance coach by Heineken, I got some insight into their collaborations with creative agencies. Campaign revisions were plentiful and expected. It's par for the course.
And yet any seller that does a revision under such circumstances is penalised in the rating/success score which affects visibility of our gigs etc. It’s so frustrating. Fiverr need to make some serious changes here .
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Are there sellers delivering subpar work, leading to necessary revisions? Yes, that's a reality. However, not all revisions stem from inadequate initial deliveries. Some buyers may request revisions excessively or for minor changes, even when the work meets the agreed-upon standards. Therefore if there is a blanket rule that revisions will count against you in regards to the success score, not taking the differences described above into consideration, is really unfair to sellers.
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4 hours ago, strategist_ceo said:
I'm curious about whether all these discussions will end up being just idle chatter, and if any of the moderators are actually noticing and passing our comments on to the higher-ups.
Clearly, there are flaws here that sellers aren't happy about.
If they don’t listen and make serious changes, good sellers who are bringing in money for Fiverr may leave the platform and Fiverr will lose out on a lot of money. Not to mention, this whole issue has been awful in terms of publicity.
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I've been submitting drafts for the buyer's review before approval, but they haven't responded due to the time difference, and I'm unlikely to receive a response before the delivery deadline. How can I proceed without facing penalties?
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I’m in a similar position to yourself and I ask this - if your gigs are being hidden, how can you improve your success score?
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@Kesha I am currently at level 4 (success score), but it seems like my gigs aren't getting the visibility they need and have been suppressed for months now, on and off, so they are not always visible to prospective buyers. With less than a month before the new system is fully in place, how I can reasonably improve my success score if my gigs remain hidden?
It feels like the people who thought up this new success score really did not consider all the implications.
Despite having a Level 2 status and a positive rating of 4.9 with 303 reviews and over 545 completed projects, it seems like I might drop down to Level 0 under the current setup and won’t be able to get visibility for any of my gigs to level up. With all due respect, do you see how absolutely frustrating this is?
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On 2/15/2024 at 8:02 AM, karyface1 said:
Yeah I feel the same.... I've been on fiverr since 2011, more than 13,000 sales.... used to be a top rated seller with 50 daily orders and now I have 5 orders a month or less.... because All my gigs are HIDDEN.... Sucess score is 4 😕 and i'm pretty sad because Fiverr was my only source of income.
HOW DO THEY WANT US to get a better score if people can't find our gigs with a lower score?Fiverr only cares about the buyers and their satisfaction but some buyers are mean, rude, cancel orders just because, want free stuff and if you don't give them what they want they get upset... Fiverr should do something about it too.
I'm really dissapointedThis is the core point — how can we increase our success score if our gigs are being hidden?!?! @Kesha please answer
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Fiverr - Please, really take time to go through the feedback sellers are sharing. Many of them are genuinely worried about their livelihoods. The reviews of these changes are overwhelmingly negative, so it's crucial to think carefully about how you implement this program if you choose to move forward. The changes are being implemented far too quickly. Please gather more feedback from sellers and make some clearly needed adjustments before moving forward. There needs to be far more transparency for people’s gigs than what is currently revealed, and the idea that someone with a high rating could suddenly go down to level 1 or even 0 is entirely absurd!
Please think again!
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I have a gig in which I write UK formatted CV/resumes, and have 88 reviews so far, but I’m thinking to change the gig to remove the UK specific part and just offer to write CVs, cover letters etc. in English. Is it advisable to change a gig like this? Or would it be better to create a brand new gig (but that gig would have no reviews)?
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Can you apply for Fiverr pro if your gigs are priced below $100? Because the pro application asks you the price of your gig, and the lowest is $100 - $200.
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So the revision function is just a decoration.
in Fiverr.com Feedback
Posted
I noticed a similar problem recently. I only offered one revision on a particular gig, and the revised delivery was submitted to the buyer and then they asked for further revisions. Why does Fiverr allow this? Buyers should not be able to apply for more revisions than what the gig/order stipulates. This shouldn’t even be a feature in the system, its absurd.