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almostfauxreal

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Posts posted by almostfauxreal

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    24 minutes ago, emmaki said:

    And one of those sellers is a pro 1MM+ seller who plasters herself all over Fiverr as a guru, encouraging AI use because Fiverr's made it easier than ever to succeed. Her reviews tell the story. Not sure if she's still OOO, but right now she's building a cabin in the back of beyond or something. 

    I'm sure most of you know who she is. Considering the Community Standards are particular about dishonesty and misrepresenting oneself, I have no idea why she still has all the gongs. It's been painfully obvious for years thzt she outsources and doesn't take the time for QC, and I'm pretty sure she bragged about it on a few occasions (the outsourcing, not the QC - there's not much to brag about there). 

    As for the haplessness of staff trying to answer anything here or in emails with transparency or clarity, I'll repeat the thing I've said daily: we need the CEO or c-exec to speak. I

     

    Yeah that's exactly the one I meant here 😄 The gigs are on hold now though.

    42 minutes ago, almostfauxreal said:

    There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows. 

    But I do agree, that's the perfect scenario for the agency feature as for a buyer it looks like you're buying from that one person. I mean until now no one said anything against it so was a great time for this seller to create several income streams.

     

    • Like 6

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted · Edited by almostfauxreal

    45 minutes ago, donnovan86 said:

    The problem exists in all verticals. That's why the Agency feature should actually be forced upon sellers that are clearly not an individual seller. There are writers who clearly say they have a team anywhere online if you search their name. Yet on Fiverr they pose as a solo writer, even if they have dozens of orders at once. However not every buyer looks for that, they trust the person, especially if Fiverr also gave them one of those rarer badges.

    It's definitely not an isolated incident. But I doubt Fiverr will actually force them to disclose how they work, after all, these agencies/groups/teams generate revenue so.. 

    There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows. 

    But I do agree, that's the perfect scenario for the agency feature as for a buyer it looks like you're buying from that one person. I mean until now no one said anything against it so was a great time for this seller to create several income streams.

    • Like 6

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    20 minutes ago, leonormiserol said:

    This means I can ask support which of my orders are causing my low score?

    I didn't ask directly but seems like. I asked why there is such a discrepancy between the success score for two of my gigs where I had no cancellation and one where CS told me they remove it from the stats, still I had strong negative on those metrics. And then that's what they answered..
     

    • Like 5
    • Thanks 1

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted · Edited by almostfauxreal

    I contacted CS now as well and they told me which of my orders had the biggest influence on the current success score for the gig.

    "I took a look at your account and see that the following Gigs' success scores negatively impact your overall success score: [GIG NAME $95] & [GIG NAME $300]. The key areas that require your attention are [Client satisfaction, On-schedule deliveries, Conflict-free orders] and [Communication]. "

    I first thought this could help me in some way but turns out it doesn't really. I took a look at the mentioned gigs and in one of them I got asked to do extra work after the first delivery, my customer even said he likes the delivery but asked me to add something to it. I did it and delivered, also asking to let me know if everything is fine or if more changes are required etc etc ... order was marked as completed 4!! mins after my delivery without any answer from the customer.

    -> I think the score for this comes from a negative private review and the revision by the customer. 

    The second order: customer told me everything is according to how he wanted it, gave 4 star review and probably a negative private. Still "strong negative impact" for delivery time which is because of revisions as I never had a cancellation for that gig and delivered earlier the first time.

    @Kesha Are we as sellers supposed to ignore request by customers, which then probably result in an even more negative private review or what do you suggest in those cases?

    If there's a clear guideline in how to handle customers, I'll get it.. but I think everyone can see why it's a struggle.
     

    • Like 9
    • Up 2

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    5 minutes ago, visualstudios said:

    "Thank you for your interest, but that's not the way we work. We need all assets and information prior to starting the order, any new information is a change of scope, and not covered by a revision. Best of luck with the project".

    The moment Fiverr allows me to charge by the hour, and changes the revision system completely, I'll be willing to change my strategy. As things stand, on fixed priced projects, you can't allow that.

    Well that's probably the way to go now. I think it's absolutely not customer friendly though as I usually have no problem in adjusting small things. I think the work around in the chat makes sense for this as well.

    • Like 7

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    4 minutes ago, priyank_mod said:

    I have been doing this since my 1st order on the platform and it has worked just fine so far. I barely had 1-2 occasions, where someone pressed the revision button. 

    I come from the advertising industry and for us development of TV-Print campaigns used to run for months, with a million simultaneous revisions, before final sign off. 😭

    Plus, I ask the buyer very politely before making the 'final delivery' - so I kinda sort of take their written consent/sign off on the work, which ensures that they don't ask for revisions later. 

    May I ask what you ask them?

    • Like 6

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    13 minutes ago, leonormiserol said:

    So let's say you offer 3 corrections in your gig, and the client requests a change, they still have 2 left. But since we are seeing that the "excessive" corrections affect us. It would be better from this correction to deliver everything through the chat, without delivering the order. And then when the client gives us approval of the work, we do the formal delivery. This is what occurs to me so that this statistic does not affect us so much. What do you think?

    Do you mean after the first revision request to rather post it in the messenger without delivering again?
    So that it's only one revision that counts in instead of several?

    I'm having a customer right now who I design a template for, who even writes himself "Thank you for preparing the presentation. I would then include the current key figures of the strategy and the certificate in the first revision so that they are as up-to-date as possible because it changes very quickly"

    Like there's no option for me then to accept it. Is it against TOS to ask them to send it in the chat? I mean it shouldn't be like that in the platform, right? The revisions are there for a reason and in so many cases it's the customers "fault", because they forgot something etc etc 

    • Like 8

    I'll be honest, I feel abused and discarded.

    in Lounge

    Posted · Edited by almostfauxreal

    1 hour ago, priyank_mod said:

    Tough situation and being in the dark about the probable cause(s) of the situation is even more difficult. Possibly, subscribing to Seller Plus Premium and seeking help from your Success Manager will help. 🥲

    Fiverr support will send the standardised replies and links only, to the tickets! 

    Apparently people have to be Level 1 for that 🥲 

    I'm level 2 according to the old system, have 4.9 star rating and now my success score is at 4 (need 5 for new level). My top selling gig shows "Strong negative impact"for "delivery time" even though I was only late once for a high number of orders.

    Very much interested how this update will work out, up until now I really have no idea how to improve those metrics with a bad visibility and almost no orders at all since this year started. 

    I think it's time to focus on other platforms and customers outside of fiverr.

    Screenshot 2024-02-15 at 12.49.51.png

    • Like 12
    • Sad 2

    Not get Brief since 2 months

    in Questions

    Posted

    Hi there, I'm having the same issue even though my impressions are way higher, so it could be like @mandyzines said: Maybe it has to do with the industry you're in. 
    Other than that: maybe trying to update your gigs again could help, e.g. new keywords.

    • Like 17

    I'm going on vacation, what's the best thing to do with a gig?

    in Starter Questions

    Posted

    Has anyone made any experience with the updated availability feature?

    We've listened to your feedback and optimized the Set Availability feature. Now, if you're unavailable on Fiverr, that doesn't necessarily mean your visibility will be negatively affected.

    Will being away affect my service ranking?
    Thanks to the new improvements, the out of office feature doesn't necessarily impact your service ranking. However, if you are absent for more than 30 days in a 120-day period, your service ranking may be affected.
     

    • Like 3

    Why buyers do not answer?

    in Starter Questions

    Posted

    I can speak from personal experiences of buying services on fiverr myself: I sometimes just forget to answer even though I try to get back to everyone. But as the other's say: it's because mostly several people are contacted at the same time.

    It also depends on how the seller reacts to me... when I get 5 single messages "Hi" "How are you?" "Okay we can do" etc and then asking why I don't answer or what the current status is.. then it's very annoying and I wont work with that seller cause it comes off as unprofessional for me.

    • Like 5

    I want to improve my gig. I am looking for brutal criticism

    in Gig Advice

    Posted · Edited by almostfauxreal

    I'm not sure again as it's been a while but I think I used the ones with high competition from the top 10 that made sense for me for my top-selling gig and then I used a lower competition one for a not-so-much selling gig. I just "tried it out" and I still have it on my to-do to actually evaluate those but as I saw a difference in orders after using them, I didn't really took the time yet. I think I also read some articles about strategies and as it got a bit overwhelming, I just followed a random one and it worked. In the end I feel like it's a whole skill for itself, like with SEO for websites etc. Many factors that play a role but maybe you can also just try it out this way. I wrote down the numbers after changing to be able to compare, so you can A-B test it.

    What I can say though is that my top key-word according to the tools is one from the low-competition ones. I do feel like I also get more requests for this service and had more orders BUT the most revenue still comes from the other gig, even though it might get less impressions/views/clicks.

    • Like 6

    Gig Exposure and Promoted Gigs

    in My Fiverr Experience

    Posted

    That's pretty interesting to read for me as well. I also experienced this and couldn't really see why exactly, I think it's like the others wrote: more competition. When my impressions/views dropped, I started to update my gig (description etc which actually converted well for 2 years) and I feel like this helped again.  

    • Like 7

    I want to improve my gig. I am looking for brutal criticism

    in Gig Advice

    Posted

    Hey,

    I had the same issue last year from september to november/december. I still had enough work to do so I didn't really noticed in the beginning but by beginning of december I started to try out the seller plus programm and the keyword re-search tool helped me to get back on track (at least that's what I think..). It got better after changing it for all of my gigs and I'm ranked quite good again. 

    Maybe that's something for you to try out as well.

    • Like 7

    I am a new seller, can anyone give me some advice on how I can get the order.

    in Gig Advice

    Posted

    Hey, I just checked your profile and have to say that it looks pretty good and professional! There are a lot of people here in the forum asking for help who didn't even put effort into their profiles but I can see that you actually did, so I think it's not about how your profile "looks" like. You definitely made sure to give a trustworthy impression.

    Did you try to research keywords for your gig and also used them in your title and in your gig description? I think it might have to do with SEO and ranking of your gig. Maybe try to check other sellers in your field and see what they offer, maybe also read reviews and find out what the buyers highlighted (so that yoouu can make sure to do that as well whenever you have your first order).

    In the beginning it's a bit harder to get orders when you don't have any review yet, in my experience it gets way easier as soon as you have 1-2 reviews.

    When you say you're a new seller... what time span are we talking about? 

    • Like 4

    Impressions

    in Gig Advice

    Posted

    Hey, is this your profile? https://www.fiverr.com/workerhard990

    If so, maybe you shouldn't be tired of hearing "gig image is not good, description is not good" but carefully listen to this. Because these things are exactly what might be the reason you're not getting any impressions. 

    For me personally it doesn't look professional at all. There are spelling mistakes in your description and the packages are not really providing enough info of what the buyer gets.

    Maybe this     free course could help, as well as what the other two people suggested here. 

     

    • Like 2
    • Up 1

    Pomoted gigs " additional quality metrics"

    in Starter Questions

    Posted

    I can agree to everyone who said that sending a randomn message to a buyer can be very annoying.
    This just happened to me today, I didn't even know it was possible up until now, but another seller was sending me a coupon off.
    I got a notification saying "special coupon! XYZ gave you 20% off (...)" as well as a mail:

    Hi almostfauxreal,

    Enjoyed working with (....) Now you can work with them again and get 20% off!
    Use the coupon code SVSHMM at checkout on any of their Gigs, until 21.04.2023, 08:00pm UTC.

    It slightly annoyed me as I didn't even remember what I bought from this seller as it's about 2months ago. So it actually annoyed me more than the benefit I might have had from the coupon. Maybe there's an option to target specific repeated buyers with this but I just bought once and it left a spam feeling. So maybe a personal message for a repeated buyer.. that would be okay once but in general I would agree that it's rather counterproductive.

    • Like 7

    Pomoted gigs " additional quality metrics"

    in Starter Questions

    Posted

    I can agree to that. For me it took a while as well to be able to promote a gig and I also only have one out of 4 that is eligible. Maybe focus on one specific gig you want to promote in the future and really always deliver 100%, reply right away etc etc. Once the gig is eligible, you will get a notification. Maybe also try to reach level 2 seller status, I have no idea if that's one of the requirements but maybe it helps when you have to contact the customer service (maybe it's just a bug that you cannot do it).
     

    • Like 12
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