enunciator
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Posts posted by enunciator
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Just report the guy already.
He might counter and claim you never gave him all the required images to properly complete the order, but that still doesn’t excuse sending an empty delivery.
-And once again, sellers do not mark an order as complete. Either Fiverr automatically does so after 72 hours after delivery has elapsed, or the buyer marks it as complete.
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Report the seller and open a dispute with Customer Support. Delivering absolutely nothing is a violation of Fiverr Terms of Service.
It doesn’t matter if “it will look bad on their seller account” or will “mess up their account.” You’ve paid them to provide an item or service and they have not delivered anything.
Orders automatically are marked complete after 72 hours time from delivery if the buyer does not dispute the order. Even if the order is “completed,” you can still dispute it with Customer Support, and should in this particular case.
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This thread is 4 years old…
The teenager who started this thread is no longer even a teenager or active on Fiverr or the forum it seems.
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The starting $10 is a freebie from Fiverr to entice sellers to utilize the program. Once it’s used up, you either continue funding Promoted Gigs with earnings from your account or a separate payment method (credit card or Paypal account), or you just turn it off.
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Probably it wouldn’t be considered late then, because it was cancelled in the end. An order will not affect your stats until it’s completed or cancelled, I think. But I won’t say for sure. You might be right, too. I’ve seen the red font two times in the past couple of years, because I always try to deliver as soon as possible, instead of checking the timer and go “nah, I can do that tomorrow, I’ve got time”. It makes my buyers happy and it makes Fiverr happy, and it makes me very happy if I get a revision request.
By the way, one off-topic note: I love your gig video. I used to work in radio, and my old boss used to say the same about faces made for radio (not that I’m saying you have a radio face, but I certainly do! Lol. )
Thank you kindly!
The funny thing is that I am well aware I have an unconventional face that would “work for radio” as the old joke goes, but I still offer video spokesperson services but intentionally “niche” myself as an unconventional/weird/humorous spokesperson. 😅
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No that was what I didn’t do. I didn’t notice it was late and in revision until it was too late, and that gave my stats a hit. So unless they have changed it lately, or something just went “horribly” wrong with the order in my case, I think you can still get a late order if you don’t deliver the revised work soon enough.
I know about that bug. Still isn’t fixed? I heard about that almost a year ago (I think)
I think I remember reading an instance of the bug one or two months back, so I guess it’s still not fixed.
As for your particular case, I’m pretty darn sure that revisions are irrelevant in regards to lateness. I cannot even remember the last time I saw that bold red LATE text, so I’m not the best to talk out of personal experience, but I’ve read of orders that have stayed in revision for MONTHS, eventually closed after a seemingly unending ping pong match between buyer and seller, and the order still not being considered late.
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I’m from Cali, the home of “dude” and the vacation home of “bro.” 😆
It’s fairly common in face to face speech here between younger males, but yeah, electronic messaging on a business platform is an entirely different situation.
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Then they have changed it. I was once #LATE on a revision (about 4 months ago) and the revision was delivered about 24 hours after the revision request was made. That order messed up my “on time” stats.
Hmm, did you request an extra for that order as well? There is a known bug that if an extra is accepted for a delivered order but is in revision, if not enough days are added to the delivery time, it erroneously is considered a real late order.
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It’s late because you should have delivered the revision before the timer went out. When they ask for revisions, the gig automatically starts ticking again. I know, I know, it sucks, but that’s just the way it is. That’s why you should always leave time for revisions on your gig. In my experience, if you deliver the revision super fast it won’t register as a late order (at least it hasn’t hurt my stats when I’ve done that) but if you wait for too long it will.
My advice is to ask the client for more time via the resolution center if you need more time to deliver the revision; the fact is, the buyer wasn’t happy with the first delivery, and the order isn’t “finally delivered” until the buyer accepts the delivery. So in the end, the buyer didn’t get what they wanted within 24 hours, and that means the order is late.
You can ask for more time and explain to the buyer why you need extra time (something like “Hey! Thanks for letting me know about the issue. I’ll get right on it. However, I kindly ask for some more time to complete the needed changes for you. Please accept this request for a delivery date extension, and don’t hesitate to reach out if you have any questions!”
It’s late because you should have delivered the revision before the timer went out. When they ask for revisions, the gig automatically starts ticking again
Wait, whaaat?
A “real” late delivery considers only the initial delivery time, not the delivery time for any revision requests. If a revision is requested, the timer does indeed continue to run down to zero, but it is not really a late delivery if the original delivery was submitted before the deadline.
The bold red LATE text honestly should be changed to not pop up if in regards to revisions. There’ve been so many posts on the forum of people who’ve freaked out from seeing it over revisions when they are actually fine.
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On 5/16/2021 at 12:02 PM, katerynastepp said:
Offen newbies are much more enthusiastic and attentive to details than the 5-year sellers.
Enthusiastic, I might give that to you. Attentive to details, a freelancer likely doesn’t remain in business for 5 years if they weren’t attentive to details…
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Barriers to entry for sellers on Fiverr are minimal to non-existent and being able to meaningfully validate a seller’s services and skills is not possible without fundamentally changing the structure of Fiverr. Due to this, Fiverr truly is the wild west with sellers ranging from the good, the bad, and the ugly.
Poor and scammy sellers almost always have blaring warning signs for buyers to stay away, but unfortunately, many buyers purposefully overlook these signs as they are primarily driven by trying to find the cheapest service possible…
The rotten apples drag the entire platform down, but they are oblivious of the harm they inflict and only focus on attempting to extract as much money as quickly as possible from the site, apathetic of the damage in their wake.
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I’ve been a Fiverr seller since January 2020, this is my first time I’m writing to share my experience.
I had a customer who wanted an urgent selling page on Wordpress and after I did the job he kicked me from the administration of the page so I lost my access and then told me he is not happy with the order and want to cancel, I was like give me your comments and I will be happy to give unlimited revisions until you get satisfied “Just like what I have done with other honest buyers before!”…
But the answer was like I don’t have time to waste and a nonsense excuses.
I contacted the CS directly and after looking at the order they told me that the buyer always wins and unfortunately all the given efforts are not protected as they told us in the beginning when we signed up!
So yes, I’m now going to get a bad order completion rate + I already lost my time + lose my money.
I am not feeling protected here any more as a seller on Fiverr.
I contacted the CS directly and after looking at the order they told me that the buyer always wins
Those do not mean the same thing. Buyers do not “always win” order disputes but they definitely are in a position of power.
The highlighted portion of the message addresses the fact that buyers are able to ask for revisions or cancellations at any time during or 2 weeks after an order is closed. Asking for revisions or cancellations is not the same as validating or being granted revisions and cancellations. A seller can dispute cancellation requests and can ask for additional payment if revisions are not offered or are beyond the scope of included revisions.
As aforementioned by others, offering unlimited revisions and 100% satisfaction guarantees only cripples yourself if an order is ever brought up to CS.
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Hey guys,
this is quite a bait thread title now, I know. But it’s true though! I’ve been active on Fiverr since 2017, full-time since 2019-2020. Top Rated Seller for over a year if I remember correctly. I don’t want to brag about these $100,000 in income, but rather motivate you. Because when I started, I was still a student, had no idea about online business or Fiverr and had to take away deposit bottles at the end of the month because I didn’t have enough money to buy them.
An investment of $80 (the software I work with) and Fiverr have now resulted almost three years later in me working full-time from home, not having an annoying boss and yes, I do enjoy that freedom!
I’m active on the forum a lot, I’ve had some great conversations here, got super tips, met interesting sellers and would like to give something back today (even if it’s just a little something). So here are a few tips that will hopefully help you as a newbie, but maybe also as a veteran.
1. Know your value! I see so many freelancers selling themselves short! Stand by your skills and your prices. Of course, your rates should be realistic compared to your work time, but never let a buyer tell you what your time, talent and work is worth! The client’s budget has to adapt to your prices and not vice versa. You don’t go to the apple store and ask for a 70% discount on an iPhone because your budget doesn’t allow for more, do you?
2. Stand out from the crowd! I notice this especially when I search for a service as a buyer on Fiverr. In some sections the portfolios, prices and gig descriptions are similar as if they were clones. As a customer, you tend to buy on the off chance then. If you notice that your competition is big, then think about a unique selling proposition and marketing. Make a particularly appealing gig video, a humorous description or fancy samples! Think about your favorite products - they have competition too! So why did you choose your favorite product? Work on your online presence!
3. Prepare yourself for madness. This came to mind when a friend of mine also started his own business online and gave up shortly after because he couldn’t handle the attitude of some buyers. There are great customers! I love working with my regular customers, they are awesome! But a couple of times a week I get requests from people who brazenly want to negotiate your prices, insult you, threaten you (with a bad review for example), want to scam you, badmouth your work, don’t say hello or goodbye, don’t reply, waste your time or cancel your project. Grow a thick skin and be prepared. Don’t take it personally and focus on building long-term relationships with great clients.
4. Experiment with pricing. You don’t have to offer the same prices for years. Don’t be afraid to adjust your prices to your work time, education and professionalism. I too have shied away from this for a long time, thinking that the algorithm or the customers will then say goodbye. Exactly the opposite was the case and I then had the strongest selling months!
5. Turn down an order if you notice red flags or if you can’t provide what the buyer is looking for. Otherwise this only makes for unhappy customers, cancelled orders and wasted time. There’s no shame in turning down a project if you realize the scope is too large or the client wants something that’s outside your scope of work. I turn down projects several times a week.
6. Pay attention to your English. And I say that as a non-native English speaker! Fiverr is an international platform, which means English is a must. As a seller you need to be able to have a professional briefing to understand the project. If you don’t understand the client or you talk past each other, it will only lead to problems. If necessary, use free online translators or a language tools to correct mistakes. There is no shame in it, it rather shows that you are trying to do your best in communication.
7. Do not copy anyone and be unique! Every week other sellers are copying my description, even reproducing my work, stealing my portfolio to pass it off as theirs and matching their prices to mine. All in the hope that they will be successful. But who do you want to work with as a client? With the original or the copy?
I just realize this is already a pretty long thread. I’d like to update it every now and then when I think of something new that I think is important. I’m also happy about your comments of course!
Thanks so much for reading! I wish you all the best!
Best regards
Rag
$100,000 in income
I do also have orders of 1k / 2k+
he was making over $500,000 a year
Such numbers and big individual orders are a pie in the sky dream for me.
Well, at least I have fun most of the time with the orders I get. 😄
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Don’t fret too much over conversion rate. Since you are starting out, the main hurdle is to get a handful of reviews under your belt and start establishing a track record on the platform.
The main stat to be concerned about is if impressions state 0, as that is an indication that a gig is likely not active in the search engine and might require CS intervention.
I’ve always had dismal impressions on my gigs, but am still getting orders every few days, sometimes multiple a day. It’s a time consuming process to build up a profile, but momentum is very much a real thing and helps things move along!
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I mean who has time to read these long ass posts anyways 😕 Just to get engagement?
Well, if reading is too difficult a task to potentially get some helpful insight into the possible workings of Fiverr, then I guess fumbling and stumbling in the dark is the easier alternative.
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The seller you referenced is unrated
they have 5 stars from 16 reviews?
Sorry, typo. Non-leveled is what I meant.
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i am disappointed in some of these replies to be honest, so i will explain in more detail…
I do read the whole gig description of course, i did not post in here because I am not reading things, take this gig for example… ******************** when contacting the seller they want $60 for the service.
for those that say there are other sellers that i can find, i am really annoyed at these comments, of course that goes without saying, but I am bringing this up because half of the sellers are using this behaviour… and me contacting 20 sellers to find one thats honest is a waste of my time.
MOD NOTE link removed
Your disappointment in the comments is belied by the lack of details in your original post.
In the forum, the practice of targeting or calling out specific buyers or sellers is prohibited. The seller you referenced is non-leveled, offers unlimited revisions, and sells a service of writing legal documentation and binding return policies for a dirt cheap price. Those are big warning signs that you seemed to have overlooked.
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like the guy sitting on an inflatable boat in his living room.
Even then, you have an alternative like people dancing around near a pot of gold like natives. Or maybe you hire Jesus to advertise something. Again, lots of options 🙂
Well, if you specifically wanted an individual in an inflatable raft that is placed in his living room, he’s the only option in the entire platform!
As for Jesus, he no longer has a monopoly on Fiverr and I think there are two other sellers offering the same impersonation service. 😆
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Plus, if you don’t like someone’s prices after their quote… you can always move on to someone else, you know… It’s not like there’s a single person on Fiverr providing that service. There are thousands others most likely
Agreed. In almost all services, there will be options available.
I say almost because some oddball services haven’t been replicated yet, like the guy sitting on an inflatable boat in his living room.
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Is the scope of your order the same as that listed for the gig?
If your order requires additional time, effort, and consideration than the base gig, then being asked for greater compensation is only fair.
Many sellers offer gig extras or higher level packages for additional options and features, but at an additional price. Thoroughly reading the gig description and what come included with a purchase is an absolute must.
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not quite sure about presenting myself to buyers who very likely have no interest or need whatsoever in my particular…eccentric services.
Who knows, maybe you will find a new regular buyer? :thinking:
I have no problem performing on stage live or in front of a camera, but unnatural get-togethers and social mingling events quickly turn me into a pensive tortoise. 🐢
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Hmm. There’s a Seller Plus/VID Networking Event on April 29th. I guess that is replacing the Seller Plus member social meet and greet from last month I was unable to attend.
I know networking can be a very important avenue for business development and growth, but am not quite sure about presenting myself to buyers who very likely have no interest or need whatsoever in my particular…eccentric services.
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Are there buyers who frequent and use the forum? Yes.
Is the forum a place for buyers to discover sellers and place orders due to forum interaction? Very very rarely.
The forum is predominantly occupied with (desperate) sellers or people who simply like to interact and share stories/experiences/advice/humorous insights with other freelancers.
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Why would you lose your rank? If you didn’t receive any negative reviews, then your account should still maintain it’s level.
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Can i get a certificate or experience letter from fiverr?
in My Fiverr Experience
Posted
⬆️
Freelancers work on Fiverr, not freelancers work for Fiverr.
(Unless you happen to actually be directly employed by Fiverr and are a part of company staff, which is not the case for 99.9% of users.)