eledigiac

Hi, I disagree. I received a 4.3-star review with the new system, the customer himself confirmed that he used emoticons and not stars to rate.

I agree. The discourse is not wanting to hold on to the 5-star school ratings, to me that touches on the issue from afar. The issue is that the algorithm relies on being above a certain rating to give you visibility, impression, clicks and conversion. The life of the freelancer cannot be regulated by an algorithm only to the negative, I think instead of winking so much at the buyer fiverr needs to start an internal policy of protecting their best freelencers. And by best I mean: available, professional and reliable in the long-term. That is what should get visibility on fiverr and be incentivized.

With the new system, I just got a 5-star review, so I guess just check all the boxes. But honestly despite the fact that I feel great about the platform and that I've been working on it for years now, there's an underlying policy that I can't love. The freelancer always feels, or at least it happens to me, a bit crushed by the algorithm. I know it's the surest way to ensure that the quality of work is high, so let's just say that over time I've learned to deal with it. I mean to deal with the score going down if you don't respond to new clients within 2 to 3 hours at the most, if you don't deliver the product on time, if the client throws a tantrum and in spite of agreements made asks for a thousand revisions, which in the end I always more than willingly do because for me it is crucial that the client is satisfied with the final work. But this beta testing of reviews I find terrible. I think there needs to be more clarity for the seller as well, I think the review should be only one and public and only then it can improve the client's work, and I think if everyone's score is going to go down (as it will because some of the options in the boxes are unrealistic to tick), then the average to be top rated (always be above 4.7) should also be revised. Also, an important update for me could be to limit the customer's ability to request revisions according to the number of revisions actually purchased and not indefinitely. This would allow more deliveries in a short time and more objective reviews by the customer. Which then, I actually wonder why the stars were not, no one ever forced a customer to click 5 stars rather than 1...

Exactly, one of my clients put 4 stars saying he was sure he chose the highest rating. Something is not working because clients do not seem to first understand how to do it. I hope the beta test will be fixed or cancelled, because for now for me, it is just a confusing method of voting.