@Kesha
I think the metric is skewed too heavily for gigs with a higher volume. My best selling gig is now at a 4, and I refuse to believe that all those 5 and 4 star reviews with repeat clients, tons of thanks and praise, tips, are secretly rating me poorly. I've been oscillating the last year for my OTD being at or around 90% due to having a bad day or two a month, usually conveniently right around the 14th or so of the month, plus my family suffering from massive health changes or passing away in the last year. So I get why my metric for that has a strong negative impact, but when it's been 90% and now at 93% according to the App for the last month and a half...? I literally just got the notification that I was back at level 2 yesterday. I think the new level metric needs to reflect that 10% of OTD for Level 2.
It's honestly extremely demoralizing to be blindsided like this. I thought I was doing the best I could and my work was reflecting that. This Success Score System being so heavily skewed is like being kicked in the face. How am I supposed to "do better" when I'm literally doing everything I realistically can for my clients?
Also, @Kesha can you please confirm that when you pay for Seller Plus/Seller Plus Premium, it'll be reinstated if you lose your level and then eventually gain it back? It doesn't seem fair to me that something that I was paying for every month to lose willy-nilly based on metrics. That seems counterintuitive to get sellers to opt back into the program, especially if they originally got it at a discount when the program started.