personalletters

The whiteboard animators go nuts when you do this. They simply shouldn’t be allowed to download work until they’ve marked the order as complete. The amount of people who say '‘my client didn’t accept it’ is incredible - they then expect you to cancel the order. They have literally no respect!

I still think the best solution would be to prevent our audio files from being downloaded until the buyer marks the order as complete, like the artwork guys do with watermarks. This would prevent a lot of back and forth! I’ve had a lot of problems recently too.

You could always message them to ask for a WAV sample.

I do it often - generally when people under order, like not paying for commercial rights etc.

Your customer is Fiverr. You only need one VAT code. Are you VAT registered?

I could explain why but why bother since it won’t change anyone’s opinion. You don’t think I know what I’m talking about. It’s ok if they expect a reply from you to message them. Otherwise not ok. You had four very long time sellers and forum regulars tell why not to contact previous buyers. You’ve been on fiverr as a seller a long time too so hopefully you won’t have any problems about it. Maybe you won’t get reported for it. Maybe fiverr will overlook it if you do. I thinks it’s unfair of you to say that I don’t think you know what you’re talking about, as I never said that. But I am allowed my opinion - and I’m basing that on years of personal experience and backed up by documents from Fiverr. I stand by my original opinion that people here are too cautious - and as a result I think they often offer well intentioned by incorrect advice. And as I originally said, to each their own. I’ll continue to work as in always have done and you work in the way you do - neither way seems to be causing us any problem.

You can’t be too cautious. I don’t know how long you’ve been using the forum or if you read it much but we see people getting banned constantly for all kinds of things. Fiver does not hesitate to ban people’s accounts. If you are “reaching out” to people for any reason and getting reported for it you risk anything from having your messaging ability blocked to getting your account banned. I would be annoyed if someone messaged me whom I had purchased from before to see if I wanted to order from them. I dislike getting spam. The buyer knows where to find you if they want to buy from you. If you don’t hear from them it means they don’t want to buy from you. Most people won’t say “I’m not interested” if they don’t want your service. Not hearing from them means they are not interested. You put them in a very uncomfortable position when you contact them and force them to reject you outright. I don’t read too much into what a lot of people say on here. I usually believe there’s much more to the story than the one sided aggrieved versions we get on here. https://sellers.fiverr.com/en/article/keep-in-touch-with-buyers-with-the-my-contacts-tool This is explains everything you can do - I’ve no idea why anybody would read this and be in any doubt as to what’s allowed. Just my personal POV.

Those who are not sometimes get an account warning. Sometimes they will - but like I say, there’s a difference between spamming people and following up with people.

Each to their own - but I sometimes feel people on here are far too cautious. If somebody contacts me about a price for a script and I reply, then I don’t hear anything back, then there’s nothing spammy or intrusive about trying to find out what is going on. There’s a difference between a nice message and a quick ‘u wanna do this or not’ message. In terms of regular customers, again, sending a message saying ‘How are you doing, I haven’t heard from you for a while, is everything ok?’ is absolutely fine - the recipient is easily able to ignore it - or more than likely, respond. To each their own though. My advice on here is for people to be much less cautious about offending people.

https://sellers.fiverr.com/en/article/keep-in-touch-with-buyers-with-the-my-contacts-tool edit: Since sending out a message to a past buyer unrelated to their existing orders could get flagged as spam and the account given a warning, Fiverr should really change the system or remove the above help pages saying that contacting past buyers in the circumstances they mention is allowed or maybe specify more clearly in the Terms of service exactly what is and isn’t allowed (eg. what is/isn’t considered spam in relation to contacting past buyers). I always drop regular customers a message if I haven’t heard from them for a while. People like the human touch. Also, Fiverr is sales. If somebody makes an enquiry and then goes quiet, it’s absolutely worth following up, just like any regular sales job, even if it’s to be told they’ve changed their minds.

I don’t think many ‘Fiverr’ buyers notice. It’s not an across the board thing - files that were loaded up ages ago are fine - it’s newer files that are compressed. The other thing to think about it the cost of hosting higher quality audio - I don’t want them to take a greater commission to cover the cost, personally.

I’m sure they don’t.

It generally flags those words up though - it’s easy not to get caught out!