Hello friends,
After 5 years, there is a problem for me that I have just noticed and I am sure many people will see it as a "problem".
Let's talk about it, if you are selling a graphic design item, customers probably want the source file from you, or you already have such a service and you are delivering your source file when you deliver the files. The problem starts after this time, fiverr covers the graphic elements you send with Watermark (fiverr logo) so that buyers can't access the original files until they confirm the order, but fiverr allows the customers to download the source file with full access, which is unbelievable.
I tried to get help from fiverr about this issue, but the answer of fiverr help official did not satisfy me. she said briefly: ''Please be aware that in the act of any cancelation, the user is not allowed to use any aspect of the order that you have created unless paid for per our Terms of Service. ''
yes, it's true, everyone has to comply with these conditions, but either if the person uses the graphic item for personal purposes only, or he may think that the sanctions related to this issue will not work in his country and therefore he can abuse this issue. How logical does this sound to you? You definitely come across it once a week on Fiverr. It is full of scammers who send t.legram links and say that they can do business there. I think as a community we need to stay on top of this issue and find a different solution to it. It seems to me that the customer should not be able to access the source file without confirming the order on delivery.
Sorry if I took your time, best regards.