sunnykingkoh

@wordpresssp I submitted the correct ID photo and the correct selfie photo of me. If their system could not verify it, they should verify it again instead of not allowing me to verify again.

@wordpresssp Thanks, brother. Did you face exactly the same issue? After trying the "profession" feature verification failed at the verification step?

@mitanimation Exactly this is what happened and yes it is 100% true. Whenever they reply me, the only thing that they say is something like this: "After careful review, we regret to inform you that we are unable to provide another attempt at the verification process. Please be advised that the decision is final and we at Customer Support cannot change it." What should I do brother? I explained them everything but it seems like they are not understanding the issue.

I think I did in the past when I made the account because the account is too old (2018) and I think I did it at the start and now I do not clearly remember.

@Kesha Please look into this matter. Could you please let me know what is the reason behind not allowing me another attempt? I was invited to try this feature by Fiverr, and upon doing so, I was asked to verify my ID. Despite submitting high-quality images, the verification failed due to an issue with the automatic system. Given the significant impact this has had on my ability to conduct business and communicate with clients, I kindly request the following: 1- Since my account was fully functional and verified before this recent issue, can you please reactivate my account to its previous state? I have been a dedicated and compliant Fiverr user since 2018, and this restriction is severely affecting my business. 2-If reactivation is not possible without verification, please provide alternative methods for verifying my identity, such as a video call or additional documentation. Failed verification caused this issue. The best solution to this problem is to verify my ID. I request you to please send my case to the team/department who deals with this verification issues. I am sure they will understand I did not do any violation. When I do not do any violation then why am I being punished with account restrictions? If you don't want me to allow any further attempts, that's fine, I will not use the "professions" feature but please reactivate my account as it was before trying the "professions" feature. I hope you will understand my situation and help me to resolve this issue. Kind regards,

@ui_bashar They are not giving me any more attempts. They keep saying that we can't give you any new attempts. What should I do?

@mitanimation They keep saying me that we can not allow you any further attempt, they are not listening to anything. I told them that the best solution to this problem is to verify my identity, not allowing me for other attempts is not a solution.

@mitanimationCongratulations brother. I am still waiting for their reply and it has been more than 60 hours now. I am losing lots of the business because of this issue.

@Lena it has been more than 60 hours I did not receive any reply on my ticket. It has been more than 3 days I have created the ticket #11713619. I am losing lots of my business just because your software could not be verified even though my information was correct and my photos were high quality. Could you please help to get this resolved ASAP?

@mitanimation glad to hear that they have contacted you after waiting so long. Could you please let me know how they verified your details again? Did they ask you to submit it again through the same option as last time? Or did they verify your details manually this time? I am still waiting for their reply.

@ui_bashar It has been more than 48 hours and I did not receive any reply from them. How did you try 3 times? Did the customer support allow you to make multiple attempts? It seems like there is a bug/error in their automatic software because that software failed to verify my details even when the photos were correct and clear.

@ui_bashar Did you get any reply from them? I am facing the same issue.

Could you please let me know how you found that they work Sundays-Thursdays? I am curious to know this. Yes, I am waiting patiently but also worried about thinking that I am losing lots of my business just because their automatic software failed to verify the correct details. Same, I am also unable to understand why they asked to verify the account again when I already had verified my account maybe a few hours ago in the past.

A couple of days ago, I received a notification that I had been selected for the "professions" feature. 1 day ago I decided to try this feature. At the last step before publishing my "profession," verifying ID was required. I submitted my correct and clear ID card and selfie photos. However, the automatic system failed verification. After failed verification, my account was restricted. I contacted to Fiverr customer support team in ticket #11713619 and they allowed me to make another attempt. In this 2nd attempt, I again made sure that the photos were high quality, and also my ID card was not expired. This time, I also took the photos in daylight to keep the photos safe from any light reflections. But again, the system failed to verify. I told the customer support, and they said " I have forwarded your inquiry to the relevant team for further review. As soon as I receive an update I will let you know by following up on this ticket." After he said that, it has been more than 36 hours, and I have not received any reply from them. I requested them to at least remove restrictions from my account so that I can reply to my clients. I was so excited and happy to try the new feature "professions" but as a result, my account got restricted which made me so upset. Even though the photo of my ID Card and the selfie were correct and clear, your system failed to verify it both times. I was looking in the Fiverr Forum and I found that other people who tried to verify to use "professions" features are facing the same issue as mine. In this advanced era of AI, I don't know why their software is failing to verify even high-quality images with all the correct details.

I am having the same issue. I was happy to try this new feature but I don't know why their software failed to verify.

@Lena My ID and selfie photo was correct and clear. It seems like the issue is in your software that automatically handles it. In my case, is there a way to manually verify my ID and selfie? Your customer support representative said that my case has been forwarded to the relevant team. How much time would it take them to check? Also, would they manually check the information that I submitted? If they do, that can be helpful because then they will be able to confirm that my information is correct. I don't know why your software failed to verify both times. My clients are waiting for my reply and I want to get this issue resolved ASAP.

I am facing the same issue. @Lena I was so excited and happy to try your new feature "professions" but in result my account got restricted which made me so much upset. Even the photo of my ID Card and selfie was correct and clear, your system failed to verify it both times.

Today, I received 4 stars from one of my clients. In the comment, the buyer says she is very happy with the results, but she selected everything under the "WHERE YOU CAN IMPROVE" section. After leaving this feedback, she also messaged me in my inbox to thank me and to tell me that the results were very good. And just now when I was writing this comment, she messaged me to get more work done. I did so well for this buyer in every aspect, the buyer seems happy too but I am not sure why she selected everything under the "WHERE YOU CAN IMPROVE" section. I wish I could ask how I can improve further. Because I want to improve myself. I appreciate how @Kesha has guided us that "If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. " @Kesha I have a question. According to my scenario, if I want further clarification on this review, should I ask my buyer "Hi, I noticed your recent review and would appreciate any feedback on how I could improve."? I am afraid to do so because Fiverr says "It is against Fiverr’s Community Standards to manipulate, pressure, or ask for the removal or modification of a published review or rating.". But I really want to improve myself. @Kesha could you please guide me on this? Thank you very much! as

@Kesha I am a level 2 seller. I have completed 2.9k+ orders. I have 2,067 reviews with an overall rating of 5* and I have got only 1 negative review. When this new level system update came, I was given a 7 success score. I don't know how it was calculated. Today it has dropped to 6 and it is showing me a notification that you have 30 days to get back on track. I did read in the forum that the individual gig that is getting the most orders, its success score will impact the overall success score more. When I checked my main gig (Photoshop Editing Gig) which is getting more orders, its success score is 6 today (it was 7 earlier), so probably this is the gig that reduced my overall profile success score to 6. When I checked its success score, the main reason was "Client Satisfaction is a negative impact". I only have 1 negative feedback, I don't know why client satisfaction is showing low. Also, how can I improve it? For conflict-free orders, it is showing "Room for growth", in the past 2 years, this gig canceled a total of around 14 orders from which most of the orders were canceled with the help of customer support because of reasons like the buyer did not provide requirements, etc. In my reviews, you can see my buyers are completely happy and satisfied, out of 2,067 reviews I only got 1 negative feedback. How can my success score be lower because of Client Satisfaction? I am very disappointed with this update and feeling worried about my level. I have seen many other sellers on this forum who were waiting to become TRS and suddenly they became level 0 when this new level system came. I feel like this update is not fair, the previous seller-level system was good.

@Kesha I joined it as an early bird at $29/month and I never left it, I am a level 2 seller and today I got a notification to get on track in 30 days. In case my level drops to level 1 after 30 days, will I lose my seller plus premium? And if I will rejoin it after maintaining my level 2, would I be charged the same $29/month or $39/month?

I completely agree with you. I am a level 2 seller. I have completed 2.9k+ orders. I have 2,067 reviews with an overall rating of 5* and I have got only 1 negative review. When this update came, I was given a 7 success score. Now they have dropped it to 6 and they are showing me you have 30 days to get back on track. They say the gig that is getting the most orders, its success score will impact the overall success score more. When I checked my main gig it is 6 now (it was 7 earlier), the main reason they are showing is "Client Satisfaction". I only have 1 negative feedback, I also don't even know how to get back on track when I don't believe I have done anything wrong. For conflict-free orders, it is showing "Room for growth", in the past 2 months I have completed 250+ orders with 0% cancellation. I am not sure why it is showing this factor. I am very disappointed with this update. I completely understand you want to reduce low quality sellers on your platform but your updates are harming reputable sellers too. Please listen to the sellers feedback about this update.

I agree with you. At the night time it is very irretating to use light mode and it would be great if they launch dark mode for both desktop and mobile application.

It depends upon what a buyer think when he/she will see orders in queue. By the way I got more orders when my orders are in queue.