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sunnykingkoh

Seller Plus Member
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Everything posted by sunnykingkoh

  1. Today, I received 4 stars from one of my clients. In the comment, the buyer says she is very happy with the results, but she selected everything under the "WHERE YOU CAN IMPROVE" section. After leaving this feedback, she also messaged me in my inbox to thank me and to tell me that the results were very good. And just now when I was writing this comment, she messaged me to get more work done. I did so well for this buyer in every aspect, the buyer seems happy too but I am not sure why she selected everything under the "WHERE YOU CAN IMPROVE" section. I wish I could ask how I can improve further. Because I want to improve myself. I appreciate how @Kesha has guided us that "If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. " @Kesha I have a question. According to my scenario, if I want further clarification on this review, should I ask my buyer "Hi, I noticed your recent review and would appreciate any feedback on how I could improve."? I am afraid to do so because Fiverr says "It is against Fiverr’s Community Standards to manipulate, pressure, or ask for the removal or modification of a published review or rating.". But I really want to improve myself. @Kesha could you please guide me on this? Thank you very much! as
  2. @Kesha I am a level 2 seller. I have completed 2.9k+ orders. I have 2,067 reviews with an overall rating of 5* and I have got only 1 negative review. When this new level system update came, I was given a 7 success score. I don't know how it was calculated. Today it has dropped to 6 and it is showing me a notification that you have 30 days to get back on track. I did read in the forum that the individual gig that is getting the most orders, its success score will impact the overall success score more. When I checked my main gig (Photoshop Editing Gig) which is getting more orders, its success score is 6 today (it was 7 earlier), so probably this is the gig that reduced my overall profile success score to 6. When I checked its success score, the main reason was "Client Satisfaction is a negative impact". I only have 1 negative feedback, I don't know why client satisfaction is showing low. Also, how can I improve it? For conflict-free orders, it is showing "Room for growth", in the past 2 years, this gig canceled a total of around 14 orders from which most of the orders were canceled with the help of customer support because of reasons like the buyer did not provide requirements, etc. In my reviews, you can see my buyers are completely happy and satisfied, out of 2,067 reviews I only got 1 negative feedback. How can my success score be lower because of Client Satisfaction? I am very disappointed with this update and feeling worried about my level. I have seen many other sellers on this forum who were waiting to become TRS and suddenly they became level 0 when this new level system came. I feel like this update is not fair, the previous seller-level system was good.
  3. @Kesha I joined it as an early bird at $29/month and I never left it, I am a level 2 seller and today I got a notification to get on track in 30 days. In case my level drops to level 1 after 30 days, will I lose my seller plus premium? And if I will rejoin it after maintaining my level 2, would I be charged the same $29/month or $39/month?
  4. I completely agree with you. I am a level 2 seller. I have completed 2.9k+ orders. I have 2,067 reviews with an overall rating of 5* and I have got only 1 negative review. When this update came, I was given a 7 success score. Now they have dropped it to 6 and they are showing me you have 30 days to get back on track. They say the gig that is getting the most orders, its success score will impact the overall success score more. When I checked my main gig it is 6 now (it was 7 earlier), the main reason they are showing is "Client Satisfaction". I only have 1 negative feedback, I also don't even know how to get back on track when I don't believe I have done anything wrong. For conflict-free orders, it is showing "Room for growth", in the past 2 months I have completed 250+ orders with 0% cancellation. I am not sure why it is showing this factor. I am very disappointed with this update. I completely understand you want to reduce low quality sellers on your platform but your updates are harming reputable sellers too. Please listen to the sellers feedback about this update.
  5. Sorry, I thought you replied on my other thread therefore I replied very differently. So answering to your question, I think when you talked about 5 stars then you violate tos. In my case it was clear that buyer wrote a very good comment and then gave 1 start directly not even 4 or 3. I described the situation to them, I did not say them why it is 1 star and/or it should be 5.On the other hand, buyer also had opened the ticket about this. Many times people who get warning with discussing this with CS. There might be difference that how they discuss. Sometimes people are in so anger that when they get 1 star rating they their-selves start considering it that buyer leave it with mistake and start messaging to the buyer about this and also open the ticked and when CS see their messages about 5 stars then they might give warning.
  6. I agree with you. At the night time it is very irretating to use light mode and it would be great if they launch dark mode for both desktop and mobile application.
  7. @sadekmiah30 It is also positive rating. Don’t be worried about it and keep up the good work. 4.9 is also good rating. If you will get more 5stars then it would become 5 one day.
  8. @lloydsolutions I agree with you. My problem was solved a year ago and at the last today, I commented on something additional for suggesting something for all the people who will come to this thread with having same problem which I had.
  9. Hello, Its me again. I posted this 1 year ago but now I have gain much more experience about this platform. Probably they changed that ratings because the buyer also had opened a ticket to them. My suggestion is, do not contact to the buyer or cs about changing the rating. My case was rare but most of the time people get warning when they talk about this rating with the CS. Even if it was by mistake, let it there and do hard work for more and more 5 star ratings. Good luck all!
  10. @paschalisblack did you attached any proof? As when I contacted them I also attached the buyers messages screen shot as the proof. And from there buyer also had contacted to the customer support. I did not had any hope of chanhing the review after reading comments of people over here. But as I wrote in my above last comment that review have been changed. By the way fiver customer support did not reply me of my complain. All thing was done(review changed) due to the buyer complain.
  11. Good News!! As I told you all that my buyer did contact with customer support about this problem and now his review has been successfully changed from 1 to 5 star 🙂
  12. Yes… But there isn’t. I also hope that you don’t get a ToS warning from Fiverr for this. 🤞
  13. and fiverr customer support is also helpless in this?
  14. Today I completed an order and my buyer leave feedback. He wrote in feedback “Excellent work. Fast communication. Great seller.” but He gave me 1 star review. And then I thought may be he did not know that 1 star is for excellent or for poor feedback, I talked to him and he said that he gave 5 stars but that become 1star, he was saying that its look like a bug in fiverr. He also did message to customer support about that, and me also sent message to the customer support from that order resolution center. I did not get any reply from Fiverr till now. I read on forum that there is option on seller side in resolution center to request buyer to change review but there is no such option. Please help me in this regard.
  15. It depends upon what a buyer think when he/she will see orders in queue. By the way I got more orders when my orders are in queue.
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