sunnykingkoh

Today, I received 4 stars from one of my clients. In the comment, the buyer says she is very happy with the results, but she selected everything under the "WHERE YOU CAN IMPROVE" section. After leaving this feedback, she also messaged me in my inbox to thank me and to tell me that the results were very good. And just now when I was writing this comment, she messaged me to get more work done. I did so well for this buyer in every aspect, the buyer seems happy too but I am not sure why she selected everything under the "WHERE YOU CAN IMPROVE" section. I wish I could ask how I can improve further. Because I want to improve myself. I appreciate how @Kesha has guided us that "If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. " @Kesha I have a question. According to my scenario, if I want further clarification on this review, should I ask my buyer "Hi, I noticed your recent review and would appreciate any feedback on how I could improve."? I am afraid to do so because Fiverr says "It is against Fiverr’s Community Standards to manipulate, pressure, or ask for the removal or modification of a published review or rating.". But I really want to improve myself. @Kesha could you please guide me on this? Thank you very much! as

@Kesha I am a level 2 seller. I have completed 2.9k+ orders. I have 2,067 reviews with an overall rating of 5* and I have got only 1 negative review. When this new level system update came, I was given a 7 success score. I don't know how it was calculated. Today it has dropped to 6 and it is showing me a notification that you have 30 days to get back on track. I did read in the forum that the individual gig that is getting the most orders, its success score will impact the overall success score more. When I checked my main gig (Photoshop Editing Gig) which is getting more orders, its success score is 6 today (it was 7 earlier), so probably this is the gig that reduced my overall profile success score to 6. When I checked its success score, the main reason was "Client Satisfaction is a negative impact". I only have 1 negative feedback, I don't know why client satisfaction is showing low. Also, how can I improve it? For conflict-free orders, it is showing "Room for growth", in the past 2 years, this gig canceled a total of around 14 orders from which most of the orders were canceled with the help of customer support because of reasons like the buyer did not provide requirements, etc. In my reviews, you can see my buyers are completely happy and satisfied, out of 2,067 reviews I only got 1 negative feedback. How can my success score be lower because of Client Satisfaction? I am very disappointed with this update and feeling worried about my level. I have seen many other sellers on this forum who were waiting to become TRS and suddenly they became level 0 when this new level system came. I feel like this update is not fair, the previous seller-level system was good.

@Kesha I joined it as an early bird at $29/month and I never left it, I am a level 2 seller and today I got a notification to get on track in 30 days. In case my level drops to level 1 after 30 days, will I lose my seller plus premium? And if I will rejoin it after maintaining my level 2, would I be charged the same $29/month or $39/month?

I completely agree with you. I am a level 2 seller. I have completed 2.9k+ orders. I have 2,067 reviews with an overall rating of 5* and I have got only 1 negative review. When this update came, I was given a 7 success score. Now they have dropped it to 6 and they are showing me you have 30 days to get back on track. They say the gig that is getting the most orders, its success score will impact the overall success score more. When I checked my main gig it is 6 now (it was 7 earlier), the main reason they are showing is "Client Satisfaction". I only have 1 negative feedback, I also don't even know how to get back on track when I don't believe I have done anything wrong. For conflict-free orders, it is showing "Room for growth", in the past 2 months I have completed 250+ orders with 0% cancellation. I am not sure why it is showing this factor. I am very disappointed with this update. I completely understand you want to reduce low quality sellers on your platform but your updates are harming reputable sellers too. Please listen to the sellers feedback about this update.

I agree with you. At the night time it is very irretating to use light mode and it would be great if they launch dark mode for both desktop and mobile application.

It depends upon what a buyer think when he/she will see orders in queue. By the way I got more orders when my orders are in queue.