[Introducing Fiverr NEO, an AI matching tool]

Thanks for Neo. We've been roleplaying a game of thrones adventure and it's been fun!

[Witch method is best for Fiverr gig marketing?]

19 minutes ago, ahosania said:

Share your gig on social media

People aren't on social media to do shopping.

[Update: Addressing new level system questions and feedback]

6 minutes ago, donnovan86 said:

Extensions were confirmed to affect your score, so I assume revisions will affect your score as well. The main issue here might also be from private reviews.

That was what I was thinking also, except 99% of my buyers are returning buyers and I can't imagine those leaving negative private reviews.

I wonder why they won't tell us it if we've received a private negative review? Not directly of course, but show stats on which areas according to private reviews we should strive to improve in. It would help a seller improve their service. There's many ways to do it while keeping the buyers anonymous.

[Update: Addressing new level system questions and feedback]

I like that you can instantly gain levels as you meet the requirements, unlike the previous once a month chance.

But what I don't get is the success score. I'm one of the most successful sellers on Fiverr, been here since 2012 and kept a strong 4.9 rating on my main gig since then, so 4/10 makes no sense. Lots of returning buyers, fast less than 1h response time and like one cancellation in 2 months. It just says everything is on the negative when taking a look at the success score.

Do revisions and orders going overdue during revisions when working with unresponsive buyers affect it? Can't really think what else it could be.

Or maybe the lack of new buyers? Lately I haven't had many of those, as my gig has been on the last page of results for 3 years. Just old returning buyers. Occasionally jumping to first page for a week if I have promoted gig going.

[Be careful with revision deliveries and not adding anything to the delivery]

6 minutes ago, samus_x said:

You can deny the buyer revisions but they will still be able to ask for them. The only correct thing you should do when someone is abusing the revision request (by clicking the button without asking any modification) is to re-deliver the same thing you have previously delivered and explain them what is the purpose of the revisions, maybe by also linking some TOS page.

That might be it. Instead of not adding anything to the delivery, re-deliver everything you already delivered while also lecturing them about the revision button's real purpose.

[Be careful with revision deliveries and not adding anything to the delivery]

1 minute ago, uk1000 said:

Go to the gig edit, scope and pricing and select 0 for the revisions.

Thanks! I did check that before though, and there's nothing there about revisions. Perhaps it's because I'm offering Packages and the gig is about digital marketing. Only thing the scope and pricing is allowing to change is the amount of traffic reached and regions. If I disable packages, no extra options appear. 🤔

[How to get better help from Customer Support]

So true. You can just imagine yourself as the person who has to read your message, like take it as being a seller and receiving a message from a buyer. No matter the context, if the person seems polite and friendly, it should make you much happier to respond to it, and it's also easier to communicate with them from my experience.

And in the case of CS, just imagine how many tickets they have to go through, and I would guess most of the messages to be not so polite.

[Be careful with revision deliveries and not adding anything to the delivery]

An order was 100% completed as ordered, and the buyer sent a revision request, but did not ask for any changes. Just commented on the service, which I thought he intended to be a review instead, or a regular message. So naturally I delivered the revision without changing anything, just replying to the comment. Then same happened again after a couple of days or so. Still a similar comment only on about how they feel about the order and nothing has been requested to change. So I delivered that as well without any changes, and felt like they were abusing the revision button. But that was not okay, and I got a warning for "empty deliveries".

So now I have an another order that is similar, where a buyer sent a revision request but did not request any changes. It's just been sitting there for a few weeks, despite asking the buyer to let me know what I should deliver multiple times. The funny thing is that Fiverr always says they've been online like 2 hours ago. 😑

And when asking customer support for help, they are very cryptic and gives an answer that would render the first warning not possible to happen. That if I'm sure I've initially delivered everything, I could stick to the original delivery.

Is there any way to turn revisions off these days? I remember it was possible to select the amount of revisions you offer at some point.

[What would you do if a buyer requests a revision, but does not tell you what to change?]

7 minutes ago, visualstudios said:

It's not. As long as the first delivery is on time, it's not late.

Ah, that's very good to know!

[What would you do if a buyer requests a revision, but does not tell you what to change?]

Let's say the buyer is not active, and visits Fiverr rarely. Do you leave the order late and undelivered, waiting for revision information for an unknown amount of time (Possibly weeks or months)?

While late orders can be cancelled by the buyer or maybe even the system automatically, I'm not sure if an order in revision is considered late, despite it saying LATE and being considered undelivered?

Would be nice to hear people's opinions for if it happens to you one day. 🙂

[Almost 10 years on Fiverr!]

I joined Fiverr in 2012, when Fiverr was only 2 years old. It was instant success and my gigs sold more than pretty much any other gig in their category, becoming best selling gigs on the whole marketplace quickly and stood that way for many many years. As my service was pretty unique in focusing more on the quality part, when others were focusing on the quantities. I'm constantly being praised by buyers on how they enjoy my services and especially my communication skills, making lots of returning buyers.

Fiverr also looked totally different back in the day! More simple, yet still powerful.

I climbed to level 2 fast, but never have I been promoted to TRS, despite having excellent stats and getting 12,000+ positive reviews in my Fiverr journey so far, and not nearly every buyer bothers to even review despite returning again and again (Makes sense, as all I deliver is number graphs and not art for example). So there has been lots of sales!

Naturally there were bumps in performance like for everyone. Sometimes impressions drop like crazy, but return back to normal. (Sometimes after a support ticket only)

Except about 2 years ago or so, I noticed that impressions never returned to normal after dropping down, and I could notice that my gig was on the last page of search.

Promoted gigs success!

It lasted for some months, until my gig was eligible for the "Promoted gigs" feature. As soon as I enabled it, my gig jumped instantly to 1st page where it has been 8 years, and impressions returned to normal again, but the promoted gigs itself was saying only a small bit of the impressions were because of it.

After a couple of weeks the gig was no longer eligible for it, and impresions dropped by about 98% again and I could again find my gig on the last page.

After a couple of months, it was again eligible for the promoted gigs feature, and same happened again, but only for 1 week this time.

Then again after perhaps 3 months, it was again eligible for it for about a week, returning impressions to normal again for that time.

Since then my gigs have no longer been eligible for that feature, so has been about a year now or so.

Since then also after I've contacted support about the issue, they no longer have been able to fix it, and only say that it's normal for impresions to drop like that, and not permanent. But as it has been a couple of years if ignoring promoted gigs, it does feel pretty permanent to me.

Current situation

All impressions still down, and gigs on last pages. Pretty much all sales I get these days are only from my own efforts, so I'm questioning why am I providing my services on Fiverr when all I get is a 20% seller fee on sales and tips and not much in return, other than to showcase my gig's long lasting quality. There are other alternatives that are more profitable, that I'm seriously starting to consider. I just have extremely high respect (Some of my old buyers are due to Fiverr showing my gig to them years ago) and hopes for Fiverr, as it has proven to been great before. But even my patience has a limit.

I've also maintained perfect seller statistics for a long time, so it is a mystery.

Feel free to ask if you have any questions as a newer seller! I see lots of misinformation being spread on this forum being by people who think they know something, when they don't. But I'm fairly confident I know pretty much everything there is to know about Fiverr (That is not a secret, like algorithms) and I'm happy to share my knowledge! ☺️

I also attached a stats graph of impression drops! It's not from this year though, but gives an idea how much the impressions can drop. I'm not attaching this year's impression graph, as its a static line for this year, 400-800 impressions per month, much like in the old graph shows, just without not the jump back to normal impressions.

[Gig Down Without any reason from the last 2 Months]

That seems to be normal, and not something you can help with. Gig impressions have been down 95-98% for me too for about 2-3 years now. Sharing your gig on social media has no effect on anything, unless your follower base is semi-big and interested, but not aware of your services.

There's really no fix for it that I know of. I have tried everything I can think of, and nothing has helped.

[Highly responsive badge... Is this a new thing? I just saw it on my profile.]

I've pretty much always had 1 hour response time on average. But haven't seen a badge for that yet!

[Fiverr Suspends Business in Russia]

I agree that hampering Russians from freelancing online will benefit the Russian government more, when Fiverr and other online marketplaces ban Russian sellers. They will have to start looking for an offline job instead. I imagine they are paying soldiers extra as well currently, so many could join the military even instead of being jobless.

[Don't Get order How can I get order?]

Ensure your gigs look better than everyone else's in your category. Title, description, image and video in particular. It requires time and research, as the title in particular has to be efficient on gaining impressions. If you're not an artist, consider hiring someone to make you a great gig image and video.

Then you also have to make sure your offer is better than everyone else's, so people choose your gig over someone else's. When you have returning buyers, then you can start to adjust your gig if you'd like it to be more profitable.

[My Gigs don't appear on Search Results]

You should try searching the exact title of the gig, see if you can then find the gigs. Another way to check is when making a support ticket, you can choose "My gig is not appearing in search", and the system automatically checks the status of the gig you select. If you can find your gig or that says it's live and listed, then you are most likely just suffering from the same thing as I am, and your gigs are way back in the search results, where not even you can find them, unless you're ready to spend time going through every page.

[How Much you earned in your first fiverr order?]

I got my first order what.. 10 years ago? I believe it was a $5 order, and I was so happy. I got it almost instantly too when I created the gig. But back then you were guaranteed first page unless you were underperforming, as gigs were sorted by their popularity (Amount of sales mainly) and there wasn't a lot of competition, so first page was easy and orders kept coming.

[How much time it will take to get my first order on Fiverr?]

There's so much bad advice given here, I can't even believe it. Why give advice if you're not sure if it's valid? Would be so helpful if there was a moderator here who deleted posts that give misinformation to legitimate questions. Make every post have only helpful answers. Or just automatically hide posts that get lots of downvotes.

For example, being online 24/7 will not make you get your order faster. And I have seen multiple people who have mentioned sending lots of buyer requests and getting into trouble for it, but no one can really verify if that was the reason, or if they were contacting people via inbox instead. Still, I'd avoid sending too many requests per day.

But you might have the same issue as many others, including me, where your gig is placed too far in the search results. Nothing you do in that case increase your impressions if all the keyword work is done already. But keeping hope up and maintaining excellent seller performance is never a bad idea.

[Welcome to "Fiverr 3.0"!]

There's some information there that customer support has confirmed to not be true, and some that I hope is not true.

Mainly

1. "The sooner you get that custom offer accepted, the better."

As some people request a custom offer, but don't log in next time until 3 months and then accepts it. Even now I've sent an offer that was requested, and it has been a week or so without answer. Surely the solution according to Fiverr is to not abort offers and make the buyer ask for them again, further increasing the wait.

2. "-Delivering before the “you have 12 hours to deliver” notification."

As I provide marketing, I was interested if this is true before I even noticed this post. The buyer enjoys the service more and gets more out of it the longer it is NOT delivered, as promotion goes on until the order is delivered. That is why a professional marketer who cares for their buyers will only deliver at the very last hours to give the buyer the maximum results, while still avoiding to not go overdue.

Customer Support did confirm that there's no negative effect for allowing the 12 hours to deliver notification to happen.

Although I've seen many traffic sellers who deliver the order when the promotion starts instead. In fact everyone did that about 6 years ago still. Then sellers started to get warnings for it, but I've seen people still do it.

 

[I Recently join on fiverr and create a new gig]

Did you preview the video before uploading? I made the mistake once that the video was in worse format than expected after exporting it into a video file.

Check also the recommended video settings. If it's too big either size or dimensions-wise, Fiverr might resize it, making it blurry and low quality potentially.

[What the new seller has to do]

Being active does nothing, unless you're sending offers to potential buyers. You can be offline or online all week, and there's no difference. But make sure to have the Fiverr app on your phone to get notified if there's any reason to be online.

Take a look at other similar gigs that are performing better than yours, and see what they are doing different. Borrow ideas, but don't copypaste.

[Appeal to Micha Kaufman (From Russian Seller)]

I support this petition. It's not the citizens that should be punished. But if Putin has an account here, then disable that instead. He's the one making decisions, not the average Fiverr seller from Russia.

[Can I run PPC Ad campaign in google for my fiverr gig?]

Yeah, I also remember that only google ads are not allowed last I checked. So any other way you can think of getting traffic over should be acceptable. But best to check on the rules still if anything has changed.

As for promoted gigs being the only way, most people can't even use promoted gigs due to being ineligible, including me.

[Fiverr Suspends Business in Russia]

How does the average Fiverr seller from Russia have anything to do with Putin's warmongering? A genuine question. It's not like it was their decision or could even affect it in anyway, other than to go protesting on the streets and get imprisoned.

[Launching Promoted Gigs]

Not very useful feature. Haven't been able to use it in 4 months or so because all gigs are "Not eligible" for it suddenly, despite having more sales and ratings than most other gigs.