vignettevlogs Posted February 11, 2017 Share Posted February 11, 2017 Please help. Last night I ordered a Gig for Youtube Channel Art. I paid with a visa direct from my bank account. The money has been taken out, but my account shows no Requests. I’ve not received any communication or email notifications or receipts for this purchase. I’m confused. What would be the problem. I have emailed tech support but no response yet either. Thank you for any help because it scares me when I pay money and receive no indication I am getting anything for the money. Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted February 11, 2017 Share Posted February 11, 2017 When it comes to payment related stuff, only customer services can help you I’m afraid. Link to comment Share on other sites More sharing options...
eoinfinnegan Posted February 11, 2017 Share Posted February 11, 2017 This is happening quite often at the moment.If you have contacted CS then you can simply wait for a response. It happened to a client of mine and the response was approx 24 hours later. It may be an idea to contact the seller and let them know that you ordered if you had been in contact with them previously. Link to comment Share on other sites More sharing options...
zazi_developer Posted February 11, 2017 Share Posted February 11, 2017 No worries this happens sometimes please wait for Customer Support and this issue of yours will be solved. Link to comment Share on other sites More sharing options...
vignettevlogs Posted February 11, 2017 Author Share Posted February 11, 2017 No worries this happens sometimes please wait for Customer Support and this issue of yours will be solved.Yes they did finally reply but only said what you said. The seller has notresponded to me at all and I messaged them about it last night. Firstexperience with this site and I’m very disappointed. Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted February 11, 2017 Share Posted February 11, 2017 Yes they did finally reply but only said what you said. The seller has notresponded to me at all and I messaged them about it last night. Firstexperience with this site and I’m very disappointed.Sorry you’re disappointed - if it’s a payment issue, then CS will sort it out for you. Until it’s sorted, the seller doesn’t have an order to complete, so there’s nothing they can do until they get an order to start. I do hope you can order your gig soon! Link to comment Share on other sites More sharing options...
Guest phantompower Posted February 11, 2017 Share Posted February 11, 2017 Yes they did finally reply but only said what you said. The seller has notresponded to me at all and I messaged them about it last night. Firstexperience with this site and I’m very disappointed.Maybe the seller is in a different timezone. Hence the delayed reply. Link to comment Share on other sites More sharing options...
zazi_developer Posted February 11, 2017 Share Posted February 11, 2017 Please help. Last night I ordered a Gig for Youtube Channel Art. I paid with a visa direct from my bank account. The money has been taken out, but my account shows no Requests. I’ve not received any communication or email notifications or receipts for this purchase. I’m confused. What would be the problem. I have emailed tech support but no response yet either. Thank you for any help because it scares me when I pay money and receive no indication I am getting anything for the money.AlwaysMaybe the seller is in a different timezone. Hence the delayed reply.Yes may be and may be not. I always suggest my clients and buyers that always check the buyer response time before doing any communication. Link to comment Share on other sites More sharing options...
vignettevlogs Posted February 11, 2017 Author Share Posted February 11, 2017 Sorry you’re disappointed - if it’s a payment issue, then CS will sort it out for you. Until it’s sorted, the seller doesn’t have an order to complete, so there’s nothing they can do until they get an order to start. I do hope you can order your gig soon!Yes, I appreciate they don’t have an order to complete. However I messagedthem letting them know I’m a new member on the site and what happenedhoping they might have a suggestion. As it turns out they may have onlybeen able to tell me to contact customer service, but they should havemessaged me back. They are supposed to have very good communication buthave not proven that to me. I will likely choose to go with a differentseller because of that… communication with customers is almost moreimportant to me than the actual work they will do. Link to comment Share on other sites More sharing options...
vignettevlogs Posted February 11, 2017 Author Share Posted February 11, 2017 Yes, I appreciate they don’t have an order to complete. However I messagedthem letting them know I’m a new member on the site and what happenedhoping they might have a suggestion. As it turns out they may have onlybeen able to tell me to contact customer service, but they should havemessaged me back. They are supposed to have very good communication buthave not proven that to me. I will likely choose to go with a differentseller because of that… communication with customers is almost moreimportant to me than the actual work they will do.I realize this is the internet and not a store like I am most used to whenit comes to buying things, but no different… real customers, real money,real profit and loss. Link to comment Share on other sites More sharing options...
vignettevlogs Posted February 11, 2017 Author Share Posted February 11, 2017 Maybe the seller is in a different timezone. Hence the delayed reply.Its been nearly 24hrs Link to comment Share on other sites More sharing options...
vignettevlogs Posted February 11, 2017 Author Share Posted February 11, 2017 AlwaysMaybe the seller is in a different timezone. Hence the delayed reply.Yes may be and may be not. I always suggest my clients and buyers that always check the buyer response time before doing any communication.It’s been almost 24 hrs. Sorry… not sure if that posted the first time. Link to comment Share on other sites More sharing options...
zazi_developer Posted February 11, 2017 Share Posted February 11, 2017 Normally fiverr Customer Support reply in 12-18 hours they will surely get back to you with a solution don’t worry fiverr is secure platform Link to comment Share on other sites More sharing options...
vignettevlogs Posted February 11, 2017 Author Share Posted February 11, 2017 Normally fiverr Customer Support reply in 12-18 hours they will surely get back to you with a solution don’t worry fiverr is secure platformCustomer Service replied a little while ago, but they didn’t solve anything. Link to comment Share on other sites More sharing options...
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