Revision taking forever and countdown clock not working?

[sabrinacalnan]

Hi - I put in a rush order for 2 days and have requested a revision. It has been about 3 days since the revision request and every I login to look at the request the countdown clock shows over 4 hours. What are the rules with revisions and timing?

[topaz_muse]

You may want to contact the seller to see if they received the request. There are times when messages don’t go through all the way

[tenthtiermedia]

Fiverr isn’t perfect with the messaging system. Bugs are experienced on a number of occasions. However, if it’s been 3 days since the revision request, I would contact the seller to see if there’s any issue. If there’s no response, you can always cancel the order to process a refund.

[mary1979]

The normal time that it gives for turnarounds on revisions is 24 hours I believe but I could be wrong about that. That is just what I have noticed when I do them. There is no reason it should be taking three days to do a revision on anything. I would contact the seller and then cancel if there is not a delivery soon.

[eeholliday]

I have a similar issue. The seller did not complete the gig. However she/he returned docs to me and now it is showing that the gig has been completed. I have been in contacted the seller and no response. I spent about $250. Is there a policy for that. I still need my gig completed. And the resolution center is not available. Is there another way about getting my refund so someone else can complete this gig. --Highly disappointed.

[sabrinacalnan]

The seller responds right away to confirm that she received the revision…but it’s over 3 days to receive anything from her (once again, this was a rush order). I’m now on my second revision (the gig allows 6) and it’s been another 3 days…

I don’t see a way to cancel the order at this stage.