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Only cancellations for late delivery to hit level


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I’ve just had somebody order 8 separate gigs and then ask for mutual cancellation on all of them as he wants to order from somebody quicker. Mutual cancellation was asked for within 2 hours of placing the order. People don’t realise this affects sellers. If I didnt cancel then I can risk negative feedback at the end, and if I do cancel I can lose level. There is nothing protecting sellers at all in this cancellation malarkey. According to customer support it would only take a couple of cancellations to lose level as a TRS, and that’s not fair. Perhaps a cancellation reason should be brought into action, where if the reason is ‘buyer misordered’ or something it doesn’t affect us.

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