How to issue refund?

[Guest tiffanywynne]

Hey everyone. I am pretty sure that we are not able to issue refunds is this true? The buyer ordered from me and marked the order as complete before reading the article I wrote. He then proceeds to tell me that it is not what he is looking for and wants me to write the whole thing over again. I would not have a problem with this but I am swamped with work, and he said if I could not write it to give him a refund. I told him I am not sure we can do that, he then says that other gigs he has ordered gave him a refund? I am confused, a little help please?

[Guest tiffanywynne]

Thank you! Yes it is still an option.

[pixess]

best mutual cancellation

[Guest tiffanywynne]

I ended up modifying the order to his liking and everything worked out great. Thank you so much for your help.