Facing issue during ID verification process

[sutapa_b]

Hi,

I am facing issue during ID verification process. It is held up at "ID verification process requires camera access". I have done all setting in phone to provide access as per suggested in many Youtube video, but it is not happening. I need suggestion / SOP to complete the verification.

 

[Lena]

Hello @sutapa_b 

Please find more information on this link Verifying your account using your phone and follow the steps from the article. Perhaps you will come across some troubleshooting solutions. 

If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. 

In case you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. 

Thank you for your understanding.