ryannthegeek Posted January 17 Share Posted January 17 In the last 60 days I've had only 1 cancelation, and my OCR dropped to 94%, then I've had 8 orders which ive completed, now instead of OCR rising its now dropping, currently its at 91% , from yesterday's 93% even when there's no activity. Someone explain how this happens 3 2 Link to comment Share on other sites More sharing options...
vickieito Posted January 17 Share Posted January 17 Hi @ryannthegeek, Your OCR is based on a rolling 60-day window of time - and this changes daily, so even though you continue to deliver more orders, if the total number of orders in this current 60-day period is less than the total number of orders delivered (even a day ago), and the cancelation doesn't drop off your record, your OCR could go down. This often happens when you have a high volume of orders (sometimes in a single day) followed by a slower period. 7 2 Link to comment Share on other sites More sharing options...
ryannthegeek Posted January 18 Author Share Posted January 18 Thanks,at least i have an idea. Okay, so if the cancelation drops off my record, will the OCR shoot back to 100% ? Assuming there will be no other cancelation in between 3 Link to comment Share on other sites More sharing options...
vickieito Posted January 18 Share Posted January 18 (edited) Yes, your OCR will jump back up as soon as the cancelation falls off your record (and if there are no other cancelations, you'll be back to 100%). 😊 Edited January 18 by vickieito 2 Link to comment Share on other sites More sharing options...
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