Jump to content



Recommended Posts

In the last 60 days I've had only 1 cancelation, and my OCR dropped to 94%, then I've had 8 orders which ive completed, now instead of OCR rising its now dropping, currently its at 91% , from yesterday's 93% even when there's no activity. Someone explain how this happens 

  • Like 3
  • Sad 2
Link to comment
Share on other sites

Hi @ryannthegeek, Your OCR is based on a rolling 60-day window of time - and this changes daily, so even though you continue to deliver more orders, if the total number of orders in this current 60-day period is less than the total number of orders delivered (even a day ago), and the cancelation doesn't drop off your record, your OCR could go down. This often happens when you have a high volume of orders (sometimes in a single day) followed by a slower period.

  • Like 7
  • Up 2
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now
  • Create New...