Why will fiverr not let me message back on inbox

[chosenpounds]

I got 2 foreign clients and for some reason. It will not let me reply!

[vickieito]

6 hours ago, chosenpounds said:

I got 2 foreign clients and for some reason. It will not let me reply!

Hi @chosenpounds, did you have the following message?

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If so, it means that the buyers' accounts were shut down by Fiverr (most likely due to a ToS violation).

Or you might have received this message:

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This means that Fiverr's system flagged this buyer as spam. This is sometimes delayed, so it might happen as you are replying to your client.

If your buyers have already placed orders, you might see this in the inbox chats:

Quote

In this case, you just need to click on hyperlink for the word "here" to be able to message your clients in the inbox chats.

Fiverr's site is also buggy sometimes, which prevents you from contacting your buyers. I usually submit a help desk ticket if that happens:

https://www.fiverr.com/support_tickets/account-and-security/report-bug

[chosenpounds]

ok thank you!