Order completion Rate

[ahmedsharif760]

Hello, friends,
My Order completion rate is decreasing rapidly this month. I have no order. What should I do now? Please give me a solution.
Thanks 

[filipdevaere]

6 minutes ago, ahmedsharif760 said:

What should I do now?

Sell more. 

A free tip: Avoid reviews like this. Your visibility in the search results will drop.

 

[michmikaia]

9 minutes ago, ahmedsharif760 said:

Hello, friends,
My Order completion rate is decreasing rapidly this month. I have no order. What should I do now? Please give me a solution.
Thanks 

Have you cancelled an oder recently?

[lacroix88]

Are you visible in search? 

[filipdevaere]

7 minutes ago, michmikaia said:

Have you cancelled an oder recently?

Probably. 

I had one yesterday and it dropped immediately 2%. It was not my fault and Customer Support changed my rating back to 100%

[filipdevaere]

6 minutes ago, lacroix88 said:

Are you visible in search? 

Maybe not (or very limited). I see only 1 review after the 3.7 star review.

[ahmedsharif760]

13 minutes ago, michmikaia said:

Have you cancelled an oder recently?

No. The buyer has canceled the order without asking me. I provided him with a best product sale but he canceled the order. 

[filipdevaere]

4 minutes ago, ahmedsharif760 said:

The buyer has canceled the order without asking me.

So yes, there was a canceled order. My buyer also canceled his order (I didn't) and my rating immediately dropped 2%.

[ahmedsharif760]

1 minute ago, filipdevaere said:

So yes, there was a canceled order. My buyer also canceled his order (I didn't) and my rating immediately dropped 2%.

Ohh. I understand. The folt was not me. He has completed the order and he got results in 7 days. Then after 4 days, he canceled the order. The buyer was from the US. 

[michmikaia]

28 minutes ago, ahmedsharif760 said:

No. The buyer has canceled the order without asking me. I provided him with a best product sale but he canceled the order. 

That's the reason then. Your issue here is that you delivered something. And if you accepted the cancellation, that cancellation remains to your order completion rate for 60 days.

Edited October 10, 2023 by michmikaia

[ahmedsharif760]

1 minute ago, michmikaia said:

That's the reason then. If you accepted the cancellation, then it will affect your completion rate for 60 days. 

He has canceled the order from Fiverr Custom Support.

Edited October 10, 2023 by ahmedsharif760

[filipdevaere]

1 minute ago, ahmedsharif760 said:

He has canceled the order from Fiverr Custom Support.

Why did he cancel?

[michmikaia]

24 minutes ago, ahmedsharif760 said:

He has canceled order from Fiverr custom support

If I were you, I would ask CS about the reason of the cancellation if you are sure that you delivered everything that the buyer had asked.

Edited October 10, 2023 by michmikaia

[ahmedsharif760]

40 minutes ago, filipdevaere said:

Why did he cancel?

He said to Customer Support that he doesn't get the results of his product sales. He paid me $45 to campaign his Amazon book. I have used my Amazon affiliate link to track his book sales. Also, he got 5 sales from the Instagram ads Campaign. I spent $16 in ads. The ads were run fantastically. In addition, I provided a live-work proof and he gave me a 5-star review. Suddenly, He came and canceled the order.
This is the proof.

On the other hand, I have discussed this with Customer Support. They have reviewed my account and they found the right one.  
Proof submitted 

[webspace17h]

4 hours ago, michmikaia said:

Have you cancelled an oder recently?

No

 

[webspace17h]

4 hours ago, lacroix88 said:

Are you visible in search? 

That there are very strict policies about it and even if you would like to accommodate it unfortunately you can't because you would risk your work on the site and Gig.

[dev_naymul247]

6 hours ago, filipdevaere said:

Maybe not (or very limited). I see only 1 review after the 3.7 star review.

Absolutely Right