Payoneer asking for an order invoice from fiverr to activate my master card

[nomee_dez]

Hi Everyone,
Payoneer restricted my Master Card for some reason and now asking to provide an invoice of a service that I'm selling to my customers. And the charged amount in the invoice and transferred amount to payoneer should same. I provided Fiverr order screenshots but they are not accepting the Screenshots and asking for a proper invoice. Unfortunately there is no option available in fiverr to generate Invoice for an order. Can anyone help me how to deal with the above situation.
 

[vickieito]

Hi @nomee_dez, you can reach out to Customer Support for help by creating a ticket here:

https://www.fiverr.com/support_tickets/selling-on-fiverr/orders/general-inquiry

[nomee_dez]

3 hours ago, vickieito said:

Hi @nomee_dez, you can reach out to Customer Support for help by creating a ticket here:

https://www.fiverr.com/support_tickets/selling-on-fiverr/orders/general-inquiry

Sure, Thanks