Buyer went MIA, can't start order

[kyralmiles]

Hi guys! I recently received my first order, which I'm very excited about! The thing is I'm a proofreader, so the buyer is required to send me the document that they would like me to proofread. My buyer ordered my services without sending me a document and won't respond to any of my messages. (I sent one message explaining how to upload the document, and another requesting to extend the delivery date since they were not responding.) I was supposed to have three days to work on this and my order is due tomorrow. I'm worried that this is going to affect my "delivered on time" statistic.

Is there anything else I can do about this, and how can I keep this from happening in the future?