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when a buyers open a revision after delivery and time completion it shows the red timer and late delivery


pmtasksolver
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This problem has arisen in Fiverr for the past two months. I delivered a 3-day order on the first day, but the buyer opened a revision after 3 days.
There should be two days left from the time of ordering, but unfortunately it was 11 hours late and my account score dropped.
We have to share this problem with Fiverr.

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On 6/5/2022 at 8:39 AM, mariashtelle1 said:

No it will not as long as you sent your original first delivery before the order deadline 

In the new edition of Fiverr, this affects the ordering time. For example, if the buyer opens a revision two days after delivery, these two days will be deducted from the order time and the time will not stop.

Edited by zara_asmar
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40 minutes ago, zara_asmar said:

In the new edition of Fiverr, this affects the ordering time. For example, if the buyer opens a revision two days after delivery, these two days will be deducted from the order time and the time will not stop.

What new edition of fiverr? 
Time never stops on the order however as I mentioned as long as the original delivery was delivered before the deadline then revisions and the late sign WILL NOT affect statistics. 

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  • 1 month later...

In Revision

When an order is In Revision it means the buyer requires the seller to revise the delivery to fit the requirements sent. The seller is prompted to deliver again and both users are encouraged to communicate on the order page to sort out any issues with the delivery. 
 
  • As a buyer, you will see a message to indicate that revisions were requested to the seller on the progress bar.  The order is paused and the funds are held by Fiverr until the order is marked as "completed."
    If the seller is unresponsive, you can always use the Resolution Center to request an order update from the seller. 
     
  • As a seller, you will see a message prompt to deliver again.  We encourage sellers to make sure all the buyer's concerns are addressed, and if any questions arise on the seller's end, ask the buyer for clarification before the delivery is sent again. 

Note: Even though the order timer keeps ticking down after the order is marked as "rejected", the seller is not timed on delivering the revisions.   The on-time delivery statistic only measures the first delivery made on the order. 
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