Profile Under Review By Customer support.

[peterg2020]

A friend of mine is having this problem.  He, unknowingly,  delivered the revision using the Delivery Button and Fiverr thinks that this is against TOS and has kept his  profile under review from the past eight days.  Can anyone of you, if you have undergone the same situation, please tell me for how long does it take Fiverr to complete the review process.

Regards

[uk1000]

20 minutes ago, peterg2020 said:

He, unknowingly,  delivered the revision using the Delivery Button and Fiverr thinks that this is against TOS

There's the "Deliver modified work" button.

https://www.fiverr.com/support/articles/360010639437-Delivering-an-order?segment=seller

Quote

After you have modified your completed work: View Order > Deliver Modified Work

Did your friend use the "Deliver modified work" option? That's what it says to use so I don't see what's wrong with that.

Are you sure it wasn't something else that they said was against the TOS like delivering an empty delivery?

If it's temporarily restricted it can take up to 90 days to review:

https://www.fiverr.com/support/articles/360014585217-Why-accounts-are-disabled

but there's nothing wrong with using the "Deliver modified work" button to deliver a revision. Your friend could contact them at support@fiverr.com if necessary (they might not be able to affect the outcome though).

[peterg2020]

Hi sir, thank you very much for responding.  After 90 days review what happens to the Level, will he start as  a new seller??  in other words, will there be a drop in the statistics?? 🙂

[mariashtelle1]

24 minutes ago, peterg2020 said:

After 90 days review what happens to the Level, will he start as  a new

There are no guarantees that he will get his account back at all. 
 

What was the reason for restriction that fiverr stated in in email?