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On-time delivery decreasing without any reason


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Hello everyone,

So I delivered an order late so my On-time delivery rate was 75 % after that I completed many more orders and it was 90% a few days ago but suddenly without any reason (I have no order in que) my On-time delivery rate is down again on 89% why is that? I not even delivered or have any order… It’s driving me crazy…please help…

Happy holidays

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