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The Buyer order cancellation request

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I have order seller on fiverr on 29th may. My order is all about shopify store, and marketing Facebook ads. The seller work pretty well. Yesterday i contact with the seller, seller abused me badly, and he said it’s my store, and he will use my money by his own. I have asked customer support to cancel my order, The customer support did not responding me. Either, my ticket is assigned to agent “Carlos”. And, did not get any respond yet.

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