Just Cancelled an Order Due to Unclear Expectations

[chencho972]

So a buyer purchased a gig of mine before they defined what they needed. After a day of communication I was able to figure out the buyer’s expectations and deliver the order.



The buyer immediately canceled the order and requested modification. The modifications were all beyond the scope of the gig so explained that I cannot meet those requirements and that I would only be able to deliver what I had already finished.



The buyer understood and changed his request but completed the task himself before I could respond. My response to that was a cancellation of order because I didn’t know what he wanted from me.



My counter was running the entire time (about three days) and now I will have a cancelled order on my history.



Will this hurt my reputation? Is there a way I can dispute having this canceled order on my account?



Thanks in advance for any feedback.

• Cresencio
  
  
  

[atechkid]

Do not cancel. You did what your gig described and also contact support. It maybe a case of scamming.

[chencho972]

Reply to @atechkid: Luckily I was able to retrieve the work I delivered to prevent from being completely ripped off and I didn’t want to report it because I thought “no big deal”.



Now I’m realizing that I will report him because he could be ripping off other sellers and maybe I was just lucky enough to get my work back.

[anigrams]

Reply to @chencho972: How exactly did you “retrieve the work I delivered to prevent from being completely ripped off”? Once the Buyer has downloaded it the cat is out of the bag. Am I missing something here?

[chencho972]

Reply to @anigrams: I logged back into their website and undid everything.

[cheezees]

Reply to @chencho972: You also stated that they requested a cancellation and a modification. Do you mean that they wanted to cancel the order YET still wanted you to work on it? So they wanted to pay you nothing but wanted work done?

[chencho972]

Reply to @cheezees: No sorry. The buyer placed an order, I delivered, he canceled and then I undid all my changed to his site.



After he canceled the order he sent a message asking if I would be capable of doing something else on a new order. I told him no, and that he was basically wasting my time.

[cheezees]

Reply to @chencho972: Oh OK. Well lucky for you it was not a file or photo that could not be returned so you could actually undo the work. Many buyers cancel and keep the work, cheating the seller and wasting their time.