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Orders taking money but GIG not starting


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I click on Proceed to Order Gig.
I enter my Credit Card info, it shows up a loading bar saying the order is processing.
After that, there is an error mark saying something failed and contact support.
I receive a notification from my bank saying that the amount the Gig was is taken out of my bank balance.
My Fiverr account it says I have ordered NOTHING, I contacted the seller he says nothing has been ordered by me.

This has happened twice on 2 different cards.

Contacted support but need a reply ASAP as the GIG is a 6hr turnaround and I need to artwork today.

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