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My personal balance disappears

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I have received an order yesterday night which needs to be delivered in 6 days.
I have delivered it today .Now what happened.Buyer didn’t like my work and raised a dispute to cancel the order.I have happily accepted his dispute.Now the order was mutually cancelled.
But after 2 minutes, I was stunned ,my personal balance is gone.Fiverr app shows withdrawal request .It really sucks.I don’t know what to do.Its my money of hard work

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