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Duplicate payment and no order


tommyfrenchy
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Hi,

I have tried to use my credit card 2 times and the payment was delivered on the bank side but Fiverr didn’t get it. I have paid 2 times for the same order with no order at all.

I’ve tried to open a ticket, but no one is answering (there’s no tchat or phone number !) - What is that company? I have spend more than $2k from the beginning! Come on!

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  • 1 year later...

Hello there. Just happened to me for 2 orders i paid for 4 . 120€ for nothing and im waiting 3 days now for a respond from customer service. Its terrible !! I dont know what to do

Hello there. Just happened to me for 2 orders i paid for 4 .

That happened to one of my buyers. The problem correct itself in 2 days.

im waiting 3 days now for a respond from customer service.

Due to the pandemic and the doubling of sellers in most niches, CS takes up to 10 days to respond.

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