ruwanprasanga Posted May 6, 2017 Share Posted May 6, 2017 Hi.i like to know why when the order cancel and feedback still there?if the order cancel and refund to customer, feedback also should removed. they will get free design from sellers and we get only negative feedback with low rating…how to get rid of this kind of situation…? customer support aid it;s violation of their rules to remove feedback…( all feedback from customers are not honest)Why sales are vary low in these months? 1 Link to comment Share on other sites More sharing options...
uncarved Posted May 6, 2017 Share Posted May 6, 2017 there are tons of threads already discussing the low sales.As to feedback, because many cancel just to avoid bad feedback and leaving it makes it more honest. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays. 1 Link to comment Share on other sites More sharing options...
ruwanprasanga Posted May 6, 2017 Author Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.yes…it not good thing…it reduce our rating… 1 Link to comment Share on other sites More sharing options...
ruwanprasanga Posted May 6, 2017 Author Share Posted May 6, 2017 there are tons of threads already discussing the low sales.As to feedback, because many cancel just to avoid bad feedback and leaving it makes it more honest.Hi…the thing is reduce rating on my gig…now i have 98% how to increase up to 100% ? is there any way ? 1 Link to comment Share on other sites More sharing options...
ruwanprasanga Posted May 6, 2017 Author Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.now my ratings reduce to 98%. how can i increase up to 100% ?is there any way to do it ? thanks for reply me dear…hope you are a top rated seller, 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 I don’t have the answer to that one dear. Your ratings are 4.9 which is good. Link to comment Share on other sites More sharing options...
uncarved Posted May 6, 2017 Share Posted May 6, 2017 bad ratings should reduce your rating. Not all sellers should keep high ratings if they deliver items that are getting bad reviews. 1 Link to comment Share on other sites More sharing options...
ruwanprasanga Posted May 6, 2017 Author Share Posted May 6, 2017 I don’t have the answer to that one dear. Your ratings are 4.9 which is good.but my overall rating is 98%…how to increase up to 100% ??? 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 but my overall rating is 98%…how to increase up to 100% ???As I told you I do not have the answer. Please stop directing questions at me like this. Just ask the general forum. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 Now you are sending me the question in my inbox to spam me there instead of here with that same question?Can’t you understand that I don’t know the answer? Please stop asking me. Why have you latched onto me like this? 2 Link to comment Share on other sites More sharing options...
woofy31 Posted May 6, 2017 Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.I do wonder though: why would a seller want to refund a buyer if the bad review remains in place? 😃 3 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.I do wonder though: why would a seller want to refund a buyer if the bad review remains in place? 😃They didn’t know it stayed in place. lol 1 Link to comment Share on other sites More sharing options...
woofy31 Posted May 6, 2017 Share Posted May 6, 2017 They didn’t know it stayed in place. lolI understand that, but let’s assume the seller knew - why does Fiverr even give the choice of refunding in such a case? I mean, doesn’t Fiverr want the money as well?[offtopic: you may want to apply for a CS position, people started associating your picture with Fiverr staff 😛 ] 2 Link to comment Share on other sites More sharing options...
dasarg Posted May 6, 2017 Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.Since when does this happen? 2 Link to comment Share on other sites More sharing options...
woofy31 Posted May 6, 2017 Share Posted May 6, 2017 They no longer remove bad reviews. You can refund the buyer’s money but the bad review stays.Since when does this happen?For quite some time now. Welcome back haha! Feeling a bit guilty about something? 😛 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 I would think that after I said I don’t have the answer twice on the forum that would have been enough but no, now I get this question sent directly to my inbox. 1 Link to comment Share on other sites More sharing options...
dasarg Posted May 6, 2017 Share Posted May 6, 2017 For quite some time now. Welcome back haha! Feeling a bit guilty about something? 😛Welcome back haha 😛 Feeling a bit guilty about something? 😛? ?I canceled an order a week ago because I didn’t want to get a negative review. Ended up not getting a review at all. I attributed that to the cancellation. Now you’re telling me that they could have left a negative review if they had chosen to. In which case I consider myself very lucky 😃 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 6, 2017 Share Posted May 6, 2017 Welcome back haha 😛? ?I canceled an order a week ago because I didn’t want to get a negative review. Ended up not getting a review at all. I attributed that to the cancellation. Now you’re telling me that they could have left a negative review if they had chosen to. In which case I consider myself very lucky 😃They can’t leave a review before you deliver. After you deliver you can cancel it and if they did not leave a review they won’t be able to, but if they already left a review it will stay there. 3 Link to comment Share on other sites More sharing options...
woofy31 Posted May 6, 2017 Share Posted May 6, 2017 Welcome back haha 😛? ?I canceled an order a week ago because I didn’t want to get a negative review. Ended up not getting a review at all. I attributed that to the cancellation. Now you’re telling me that they could have left a negative review if they had chosen to. In which case I consider myself very lucky 😃No, no, you misunderstood… You can’t cancel a completed order with review and all just to remove that review. You can cancel before delivering. 2 Link to comment Share on other sites More sharing options...
dasarg Posted May 6, 2017 Share Posted May 6, 2017 They can’t leave a review before you deliver. After you deliver you can cancel it and if they did not leave a review they won’t be able to, but if they already left a review it will stay there.They can’t leave a review before you deliver. After you deliver you can cancel it and if they did not leave a review they won’t be able to, but if they already left a review it will stay there.No, no, you misunderstood… You can’t cancel a completed order with review and all just to remove that review. You can cancel before delivering.Oh, okay that makes sense. How about if you cancel during a revision request? Link to comment Share on other sites More sharing options...
woofy31 Posted May 6, 2017 Share Posted May 6, 2017 They can’t leave a review before you deliver. After you deliver you can cancel it and if they did not leave a review they won’t be able to, but if they already left a review it will stay there.No, no, you misunderstood… You can’t cancel a completed order with review and all just to remove that review. You can cancel before delivering.Oh, okay that makes sense. How about if you cancel during a revision request?No problem either - during a revision request the order isn’t considered as delivered anymore, it’s reopened and you can treat it like any other order.Fun fact: I had a rude threatening buyer who requested a revision and told me he wanted to leave a negative review - I was like “sorry mate, you just re-opened the order, so that will never happen” - #inyourface! I was darn lucky! 1 Link to comment Share on other sites More sharing options...
dasarg Posted May 6, 2017 Share Posted May 6, 2017 No problem either - during a revision request the order isn’t considered as delivered anymore, it’s reopened and you can treat it like any other order.Fun fact: I had a rude threatening buyer who requested a revision and told me he wanted to leave a negative review - I was like “sorry mate, you just re-opened the order, so that will never happen” - #inyourface! I was darn lucky!Hahaha… that’s what I would do, too.Do buyers have any other options besides accepting the cancellation request at that point? When in revision, the order never expires, right? Link to comment Share on other sites More sharing options...
woofy31 Posted May 6, 2017 Share Posted May 6, 2017 Hahaha… that’s what I would do, too.Do buyers have any other options besides accepting the cancellation request at that point? When in revision, the order never expires, right?When in revision, the order can still expire, the timer resumes and all 😐And they do have other options:they can reach out to CS and make you become the bad guy,force cancel out of revenge via PayPal directly,continue requesting revisions until you lose your sanity (my max was about 8-10 revisions) 1 Link to comment Share on other sites More sharing options...
dasarg Posted May 6, 2017 Share Posted May 6, 2017 When in revision, the order can still expire, the timer resumes and all 😐And they do have other options:they can reach out to CS and make you become the bad guy,force cancel out of revenge via PayPal directly,continue requesting revisions until you lose your sanity (my max was about 8-10 revisions)When in revision, the order can still expire, the timer resumes and all 😐In my experience, it just displays the big bold red “LATE” letters forever. Or does it only do that for a certain period and then it cancels (and leaves an automatic 1-star review)?And they do have other options:they can reach out to CS and make you become the bad guy,force cancel out of revenge via PayPal directly,continue requesting revisions until you lose your sanity (my max was about 8-10 revisions)However, all 3 of these still do not allow them to place a review, right? Link to comment Share on other sites More sharing options...
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