raventl Posted March 11, 2017 Share Posted March 11, 2017 I have noticed that my response rate is going down every few days, also I see that many people have the same problem.before I contact CS I want to see with you is it a bug or it could be problem with the incomplete order.here’s what happened.one of my costumers have placed it last month but he didn’t send the required information so the order was waiting as incomplete. I have send him a message but I didn’t got any answer. later I didn’t have any other solution than to cancel the order.maybe a day or two after that I got another order from the same buyer but it’s the same thing as the last time.over 20 day has passed now and I don’t know what to do. since then I have noticed that my response rate is getting lower.it’s 88% now.does that incomplete order have anything to do with my response rate?If not, I guess that could only be a bug that people are talking about 🙂 Link to comment Share on other sites More sharing options...
capitalquality Posted March 12, 2017 Share Posted March 12, 2017 it’s a bug.… Link to comment Share on other sites More sharing options...
kanishkaseo Posted March 12, 2017 Share Posted March 12, 2017 I think there is nothing to worry. Link to comment Share on other sites More sharing options...
solutions_00 Posted March 12, 2017 Share Posted March 12, 2017 If the response rate is going down it can be a bug.If the order complete rate going down its normal. Link to comment Share on other sites More sharing options...
raventl Posted March 12, 2017 Author Share Posted March 12, 2017 thank you all, that’s what I thought too but I just wanted to be sure 🙂 Link to comment Share on other sites More sharing options...
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