dewebbutler

Perhaps, but not as much of a violation of decency as ignoring. As for CS being known for copy-pasting and then ignoring, that's exactly my point. Imagine having a companies CS operate on the instructions to not answer tickets in order to discourage people from asking support..

He didn't say he couldn't help me. He said I couldn't do anything about the result - which I am more than okay with. He was instructed to ignore the rest, which I will not be accepting given the money I've paid to this platform

They didn't say the ticket was closed, nor did they say anything about the ability to give certain details. They just up and ignored all the follow-ups. Furthermore, I will not be accepting the 'you may have violated one of these three things, but we can't tell you which one' nonsense. From the looks of it, they just automated some flags, most likely due to the dilution of the level system on the platform. That's understandable, but it is not acceptable I paid thousands of euros in fees, and the moment there is a ticket they can't be bothered to go beyond copy-paste answers and ignoring. Irrespective of the flag being reversible, they are going to have to answer simple tickets even if they have to concede their mistake. @ana_tomy @milos_siena please advise on how to pick up the ticket with support

Absolutely, that is where I followed up with a request that I also sent to support when they copy pasted a similar response. After that, they all go to ignore mode. So @milos_siena @ana_tomy , again, I don't need you to answer the details here nor am I objecting this decision for the time being. I am investigating the legitimacy of this claim. Because I have been flagged due to "another profile with a similar picture" OR "Ip inconsistencies" OR " another profile with similar gigs". I am awaiting, in my open ticket the details of this violation. I am not harassing anyone, I am continuously following-up on a matter that has been open for 2 months. It is not acceptable that a support team chooses to ignore a ticket.

Thank you @ana_tomy, but the Customer Support team has not been responding and @milos_siena was able to speak to the details of it so you must have access. Please tell me who to reach and how to get a response to my open ticket. Ticket#11097775 has been open since Feb 14th. on March 25th I opened up a request ticket from another e-mail through the business center and got a reply right away. Nash said he would look into it and get back to me, but it has since been ignored again. So I will need to reach someone through here, or I need to have a way to get in contact with support on email in a way that is not being ignored. Please advise

@ana_tomy @milos_siena please see to the ticket

@milos_siena the previous thread was closed, however, I am still awaiting an answer regarding the open ticket. Please see to this right away.

No, they just don't answer tickets. If they are choosing not to answer your ticket because someone else is demanding they answer this, it only goes to show that this is needed

@Kesha

@milos_siena following up on this

I appreciate your response. Of course, I will not be giving up until they have responded. They have disabled my support ticket access to prevent me from pushing further, which only shows that they are aware of their illegitimate violations claim. I will keep you posted once they have abided and provided the details

Nonsense, they are going to have to. If I violated something, they are going to have to tell me what the violation was and in what way. I am not going to accept some copy-paste messages and then ignoring when a question is raised about the legitimacy. @milos_siena @Kesha Please see to it that the support staff sends me the details this very week

I will not accept that. I am more than comfortable with the decision being what it is, but if there has been a violation they will have to tell me what it was. Not some 'it may have been this or that', but the actual details.

They don't have to be discussed here, but further details are required. It does not matter what the details are, but they must be provided @milos_siena please see to it that these are sent to my email this week or have the support staff respond to the original ticket.

Very likely, you did nothing wrong. Looking at the forum posts, they have been making countless erroneous bans and flags, probably because the marketplace was getting too flooded. Once you start asking what you did wrong, they will start ignoring your message and refuse to tell you what you did. It's a know problem, they can only provide copy-paste answers at the moment, so even though they are the ones at fault, there is nothing you can do because they won;t look into it

Yes, please send me the full log of my supposed violations, and tell support to stop ignoring the relevant ticket. Confirm in this thread that you have done so, so we can finally determine whether or not this flag has been legitimate

That is being honest. As long as they don't provide the logs, I can't check if they IP belongs to a hotel Wifi, airport Wifi, or a VPN.

No, they haven't. They have decided not to answer my ticket when I asked for the details. If they claim IP inconsistencies, there should be a log of that. Since they have shifted their strategy not to answer, I can only surmise that they, in fact, have no IP log to support their claim and are just banking on the fact that nobody will bother to investigate. @milos_siena Once again, please provide the full and complete details of the violation I supposedly made. I will investigate the legitimacy. You have seen the ticket, you can send it there if posting the details on the forum is no allowed

Same here, and at some point they will just ignore your questions altogether. It's probably on purpose. When I asked about it, they said 'your account may have IP consistencies or it could be something else'. Like, how can you flag an account and they don't know what it is about. When asking about the details, they just up and ignored all of my questions for 30 days. I have moved to the forum with my question since, and am yet to receive the details. Now, the story is that some other account may have used my profile picture and that triggered the flag. It's almost certainly not true what they are claiming about your account. You should demand the details so you can prove this is the case

It is a possibility, or it could be due to traveling.

It is a possibility, or it could be due to traveling. I can't imagine it's prohibited to travel while using Fiverr. This is why, for a good month, I've asked for the details of these 'inconsistencies' to investigate the legitimacy of this claim. As for the other issues, if there are other accounts that use my profile picture or gigs - I would be shocked if the policy on Fiverr actually is that your account will get flagged if other people start using your profile picture or gig descriptions. That would make it way too easy to just shut down your competition with some dummy account. @milos_siena Please send me the full details of either the IP inconsistencies, or the accounts that are using my data.

Please send me the full overview and details of my supposed violations so I can investigate the legitimacy of your claim, as I am certain that IP discrepancies can be due to VPN usage.

I don't mind that they make a decision. Again, I am reaching out to them for the details, since they only said: "After careful review, your account has been flagged due to location inconsistencies or other activities indicating a connection to violations of our Terms of Service. " I asked for the details of my violations, and the details of the location inconsistencies. I have been awaiting the details ever since - and have been purposefully ignored since. If they claim I have been violating something, they should tell me what I violated, and not copy paste some random ambiguous response and then decide not to respond to any tickets anymore

No, they said that there are 'location inconsistencies', which I asked the details of, and I did not get a reply after that. Please send me the full details of the IPs I supposedly am connected with, or what similar gigs are connected to my account

I did, that's my point. I followed up, and followed up, and followed up. To this day, there's no reply to the ticket