I appreciate the efforts for an improved rating system. One concern I have is the "value for money" rating. I consistently have received good ratings for 'the work' over the years. But that particular rating is not a rating on work. It is a veeeerrry subjective view of money. I personally KNOW my rates are lower than other past outlets but that still isn't good enough for people. In some countries the value is great for vo service. In some it's not so much maybe. Not to mention the personal opinions about money. I don't feel this is helpful.