ctcvisuals

Hi guys, Thought I'd share my experience with Payoneer: I recently made two large withdrawals from Fiverr to Payonner for the first time (I previously got my bank account approved on there years ago but this is the first time I moved funds to my account). 3-5 Business days passed and my transactions on Payoneer were still pending so I submitted a ticket on their support page, I noticed after checking that the ticket, it got marked as resolved automatically without a response from them. After this I decided to use their live chat, in short: Was told that my account was still under review before approving the payment even though nothing outstanding in verification page (did notice in the 'history' section that my passport was under review but pretty sure it's needed to approve my bank account payout method which was already setup) I decided to request a cancellation (so my funds would bounce back to Fiverr) Support agent accepted the cancellation but said she couldn't do it her end and would forward to the right department The next day to my surprise they cancelled my two transactions and they appeared straight away in my Fiverr account, first thing I did was withdraw straight to PayPal, what a relief! I was very concerned about letting my funds sit in Payoneer during the security checks. If anyone is in the same situation, request a cancellation of the pending transactions on the live chat and hopefully that's the end of it. I feel very lucky as I was seeing so many poor experiences from people, hope this helps.