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I'm a freelancer on Fiverr offering translation services. Recently, a buyer requested me to translate their website, and despite their tight budget, I offered a generous price and completed the task. However, things took a turn when the buyer demanded me to do more work. I explained to the buyer that this extra task would require additional payment since it involved using unfamiliar software and was beyond our agreed scope. The buyer got upset, insisting I do the extra work for free. When I refused, they threatened to leave a negative review and repeatedly tried to cancel the order. 

Unfortunately, the buyer succeeded in canceling the order. Furthermore, my account got flagged since the buyer must have reported me. When I contacted Fiverr support, they mentioned that my delivery message lacked proof of work

, although I had used markup.io to share the translation. According to Fiverr's guidelines, each delivery should contain all materials requested by the buyer, even if they were provided earlier. This meant that my delivery message was considered incomplete and that the delivery button was misused, leading to the warning.

I disagreed with Fiverr's decision. I delivered the translation as agreed, but the buyer's actions led to the cancellation and the subsequent flagging of my account. It's frustrating because I put in hours of work, and now I'm not getting paid for it, and on top of this I am getting a warning. 

This is the first time anything like this as happend after two years working here on Fiverr. Up until now I have only had good experiences, but I can't help but feel that this is such unfair treatment. It

 doesn't make sense for me to get punished when I simply didn't do anything wrong in this case. Now my account is flagged and I don't get paid for hours of work. What should I do in this situation??

Unfair customer (Customer service is no help)

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