victor_neves

Same deal happened to me as well.

Same deal with me! Since the new dashboard was available to us in february my success has always been 4. Even thought I've received multiple (07+) 5 stars reviews on this last mont ( with 03 of them being after march 14 - when the new level system went live), it still remains at four. When I asked my success manager on a call, he said it could be the private reviews, but would not these positive reviews at least update the success score? It is really confusing what is going on, and we do not get a tangible metric that show how us can improve. Also both of my 02 gigs have the Conflict Free orders as negative on the success score, even though I've never had a conflict order, and always made sure that the buyer was satisfied after the final review. It is really scary being demoted from level 2 to level zero due to the new success score metric. I hope this are bugs for now and soon will be fixed. But regarding the support, I get the same thing.