I hope everyone is doing well.
On February 14th, when Fiverr introduced the new level system, I received a notification stating, "Your account has been flagged for a severe violation of Fiverr policies." When I reached out to customer support, they initially informed me that my account was flagged due to location inconsistencies or a connection to a violation of Fiverr policies. When I asked them to escalate further and explain what this meant, they informed me that "Your account was flagged for being connected to another account that was disabled due to a violation of our policies."
When I requested details about the account connected to mine, they said they couldn't share that information due to privacy reasons. When I asked for the reason behind the association, they reiterated, "Your account was flagged for being connected to another account that was disabled due to a violation of our policies."
I have been working on Fiverr for the past four years and have met all the metrics to be eligible for TOP RATED SELLER status. I always strive to make my clients satisfied and have never received a single bad review in these four years.
I always follow Fiverr's Terms of Service and have never had a single warning on my account. However, there were two instances when Fiverr mistakenly issued warnings to me, but customer support apologized and promptly removed them.
I want to clarify that I have never created multiple accounts as I am aware that it violates Fiverr's policies. I have never contacted any client outside of Fiverr and have always refused to work with those who approached me to do so.
I asked Fiverr to file a counterclaim against the account connected to mine, but I received no reply. I am open to any verification of my ID, devices (my mobile phone and PC) that I use for Fiverr.
Fiverr was my only source of income, and this platform greatly supported me financially and helped me enhance my skills. I have never used any other freelancing platform except Fiverr. I am really worried about what to do next. I have worked tirelessly on Fiverr to build my profile. This AI decision has ruined my whole career and life.
THANK YOU FIVERR FOR EVERYTHING.