[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

4 hours ago, max3dmodel said:

The buyer can cancel it without affecting your order completion rate. if he is not canceling the order like this you should contact CS. otherwise, your order completion rate will be affected.

thanks brother. By the way Fiverr support team cancel the order from their side & my order completion ratio is okay.

[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

hmm. But it's better to cancel by fiverr support team

[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

22 hours ago, jamshadulrafi said:

I went to fiverr support and tell the issue for cancelation? is i did it right? in this situation what should i have to do? Please give some suggestion and tips for this type of situation!

@vickieito hi,  sorry for the mention. Want to hear from you about the issue

[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

14 hours ago, nebula_js said:

In a situation like this, you will have to calm your buyer down, assure them that they are in a secured platform, while doing that, immediately contact fiverr support team, they will get back to you in 12hours, during that time when the buyer is not calm, it might lead to automatical cancellation by fiverr support, if the buyer keep pressing. So you firstly have to calm your buyer down. When fiverr support get to you after 12hours, then they can do the needful and it won't affect your order completion rate.

I hope this will help?

Yeah. thanks

[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

2 hours ago, zodiacpremium said:

I didnt recieve any effect after, my order completion ratio remained the same. Sadly I don't know about Fiverr algorithm or passive-negative effects.

thanks

[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

9 minutes ago, zodiacpremium said:

 I encountered something like this and Help Center solved my problem. You did it right.

in this case is this cancelation can effect on my order completion ratio? and any negative effect on my gig for fiverr algorithm?

[Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?]

I went to fiverr support and tell the issue for cancelation? is i did it right? in this situation what should i have to do? Please give some suggestion and tips for this type of situation!

[If Client Didn't Give Reqirement What Should i Do?]

2 hours ago, vickieito said:

Hi @jamshadulrafi - if the order is still in "incomplete" status, you actually don't have to do anything.

I have several orders in incomplete status (and one is from May). The order is paid for and won't start until the customer submits the information, so you only need to send one message to the buyer to remind them to submit their order requirements (you don't need to send more). The buyer will either provide you with the information you need, or they will eventually cancel the order. My buyer from May reached out to me in July to tell me she was busy and will send me the order requirements soon. 😊

If an order is canceled before the order requirements are submitted, that cancelation will not affect your order completion rate:

 

thank you so much @vickieito

[If Client Didn't Give Reqirement What Should i Do?]

3 minutes ago, vickieito said:

Hi @jamshadulrafi, when is your delivery date?

If the delivery is due soon and the buyer is not responding, you might want to cancel the order (to avoid a late delivery) through Customer Support so that it doesn't hurt your order completion rate. You can show Customer Support that you have no order requirements from the buyer and that the buyer is not responding.

If the delivery is not due soon, I would still contact Fiverr support to request help for a non-responsive buyer. I've had Customer Support contact a buyer on my behalf when my attempts to contact the buyer failed. The buyer responded to replied to Customer Support and then provided me with my requested information. You can contact Customer Support  here:

https://www.fiverr.com/support_tickets/selling-on-fiverr/orders/current-orders/issue-with-an-order/create-ticket

You might also want to submit an extension request to the buyer asking them to extend the delivery date so that you can have enough time to finish the order.

Thanks for these info @vickieito!

Client didn't click requirement provide option when he placing the order that's why time has not started yet! is there any negative issue if the order is pending?

[If Client Didn't Give Reqirement What Should i Do?]

I'm new seller and i got an order but my client didn't give any reqirement to do the work he placed order and i message many time to him & he seen the message but i didn't get any responses what should i do now?