I am absolutely fuming. "The customer is always right" has gone way too far.
TRS, Voice Actor, over 1K 5-Star reviews, level 10. I've been dealing with an EXTREMELY difficult middle man buyer. Placed an order for $100, I complete it, it autocompletes in January. Reaches out for a script change, fine, I charge him $20, I complete it, that's fine. He asks for a new order March 7th to re-do the entire script due to script changes, I complete that. FIVE revisions later, he tries to change the script again, I send him script change fee (I am extremely clear in my gig description, FAQ's, and delivery message that script changes incur fees). He says he doesn't have the funds, so I offer to cancel, he says he refuses unless I refund him for all of the previous orders since they were for the same script. I say that isn't possible. Suddenly he has the $20. So I complete the revision. He comes back today with a LAUNDRY LIST of changes. Now we're at 6 revisions for a $65 order. I say I'm done, I'm cancelling (something I very rarely do). He says he will not accept unless I refund him for everything, I again tell him that I can't do that, he says he's going to try anyway, I say fine.
I reach out to customer support and explain everything. Not only do they cancel the current order (fine) but they "cancelled" my order from back in January, and now my Fiverr account is overdrafted (is this not a word?)
I delivered every order 100%. They were completed. Now I have a reverse earnings statement in my account for $100. How is this okay?! I reached out to support but I wanted to see if anyone else has experienced an "Earnings reversed."
TLDR: $100 completed order from January reversed because of difficult buyer, account overdrafted now.
