[Will money refunded from a cancel order after a dispute as a buyer if the seller keeps declined to accept ?]

Thank you   @donnovan86 for your quick reply and for all these useful information.

I just opened a case request  with the fiverr customer support and I'm waiting for their reply. 

By the way how many days it will take till the money appears on my fiverr credit card please?

 

 

 

 

[Will money refunded from a cancel order after a dispute as a buyer if the seller keeps declined to accept ?]

Hi everyone,

I placed an order as a buyer a few days ago and I was not satisfied with the ended result so i requested to the seller to cancel the order but  seller keeps declining (my open dispute case)several times. Also the gig was expired yesterday and the seller didn't provide me as a final delivery the music project file, the stems and the appropriate length time  as it was required inside to the gig offer.  Now that  i paid for something expensive that i didn't even received it,  how can i get my funds back please? I can not find any fiverr customer support and your help will be more than welcome.

Also I have some very important questions:

When you open a dispute and seller keeps declining your request what's happening, am i loosing the funds ?

As a buyer if you open a dispute case and the seller doesn't decline your request after 48hours what's happening, am i getting back my funds?

**How can i get in touch with fiverr customer support? Is there any online customer support or anyone that could help me resolving my issue?

 

Thank you