quiffledesign

Exactly. The reason that I brought this here was to highlight this incredible lack of protection with source files. This is not a risk that any freelancer should be taking ever. Completely giving over your work with only the hope that the buyer will be honest is just crazy. I don't know who buyers are or what they're like so my work needs to be protected. I came here to warn sellers and hopefully so people can brings this to Fiverr also. It's a massive oversight in security and intellectual property. Fiverr does not require any real info from buyers which means if they did steal your work, there would be almost no way to prove it. The solution would be pretty simple too. Just do not allow for source files to be downloaded until after the order is completed. If there were any issues at that point it would be far easier for the buyer to prove that the seller has not provided the correct file than it would be for the seller to prove that the buyer has downloaded and used their work.

Source files can be part of the order requirements. If delivering the source file is part of the order then you have to deliver it. Fiverr will actually not allow you to deliver without a source file if it is part of the requirements.

Hey! I've been a Fiverr seller for a while now and work mostly in the field of motion graphics. I always offer the source file as an extra on my gigs. Generally this will be an after effects project file, but could also be a psd or ai file. Recently I delivered a source file as part of an order only to discover that the customer was able to download and access the full after effects project file before completing the order. I found this massively concerning as they could easily have just cancelled the order and kept my work. I contacted customer support regarding this in which they just said that they put a watermark on images and videos (which are not source files and had nothing to do with anything) but they don't do anything for project files. That was it. That was all they said. This is a huge issue.I wanted to make this post to raise awareness to other sellers to be extremely careful with source files as Fiverr does nothing at all to protect your work. Also if someone could point me in the direction of someone at Fiverr who could address this issue as something needs to be done asap.

That is true however if someone is specifically requesting a source file as part of the order then it seems far more likely they do have photoshop, illustrator or after effects installed.

I have been trying but it really feels as like it's just pre-built responses because they just seem to be ignoring what I'm saying and replying with generic information that is not even kind of relevant to the issue.

So I've been a Fiverr seller for a while now and work mostly in the field of motion graphics. I always offer the source file as an extra on my gigs. Generally this will be an after effects project file, but could also be a psd or ai file. Recently I delivered a source file as part of an order only to discover that the customer was able to download and access the full after effects project file before completing the order. I found this massively concerning as they could easily have just cancelled the order and kept my work. I contacted customer support regarding this in which they just said that they put a watermark on images and videos (which are not source files and had nothing to do with anything) but they don't do anything for project files. That was it. That was all they said. This is a huge issue. Fiverr is generally easy to abuse for customers but this is just something else. I wanted to make this post to raise awareness to other sellers to be extremely careful with source files as Fiverr does nothing at all to protect your work. Also if someone could point me in the direction of someone at Fiverr who could address this issue as something needs to be done asap.

Unfortunately there really is not a solution. Being online does not impact your impressions. It's mostly just random, there is really nothing that will help.

Hopefully Fiverr begin to actually take a stance on plagiarised work. I'm in the logo animation sector were there are literally thousands of gigs that have just blatantly stolen work and use it on their gig page. Just searching logo animation, the first page has a bunch of accounts that have clearly stolen work to use in their gig video. It's completely absurd.