I also have a gig that has only ever received glowing 5 star reviews, that has been chosen as Fiverr's choice numerous times, yet has a success score of 4. This is highly frustrating. One of the metrics that lets it down is 'conflict-free orders', yet I have never had any conflicts with clients.
My question is, in order to calculate this score, are the support requests being counted towards this? I have sent numerous support requests to Fiverr regarding Promoted Gigs and other non-client related subjects. Is this unfairly being counted towards this score?
I have never received anything other than 5 star reviews in the 3 years that I've been working on this site, on all of my gigs. I have never had any sort of client conflict or any order cancellations - not one! What is going on??
